At a Glance
- Tasks: Ensure compliance with global card scheme requirements and optimise payment operations.
- Company: Join Mangopay, a pioneer in multi-party payments with a diverse team across Europe.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and career development.
- Why this job: Be a key player in shaping the future of fintech and enhancing payment ecosystems.
- Qualifications: 5+ years in payment operations with strong knowledge of Visa and Mastercard rules.
The predicted salary is between 60000 - 80000 £ per year.
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments, our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks. Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
As a Network Operations Manager, you will be a key pillar, focused on ensuring strong alignment with global card scheme requirements and supporting the continuous improvement of our payment operations. This role is designed for a subject matter expert who can navigate the sophisticated landscape of Visa and Mastercard regulations to support our merchants' international growth. You will be instrumental in maintaining the integrity of our payment ecosystem. Your focus will be on refining our internal compliance frameworks and ensuring that our operational processes evolve in lockstep with scheme mandates. This is a high-impact role that combines technical rulebook mastery with strategic risk management, ensuring Mangopay remains a gold-standard partner for complex platforms.
- Ecosystem Health & Scheme Alignment
- Program Optimization: Provide senior oversight for established scheme programs including established Visa and Mastercard monitoring and compliance programs, ensuring ongoing alignment with global standards.
- Strategic Remediation: Coordinate with cross-functional teams to coordinate internal remediation activities in response to scheme requirements, ensuring that portfolio health remains within scheme-defined performance buffers.
- Regulatory Intelligence: Maintain a comprehensive roadmap of scheme bulletins and mandates. Act as the internal partner and advisor for Legal and Product teams to ensure Mangopay’s infrastructure supports the latest industry requirements.
- Dispute Framework Management: Oversee the technical application of VCR and Mastercard dispute rules, identifying opportunities to improve representation success rates across the network, support internal teams in improving dispute handling and representment quality.
- Merchant Success Coaching: Provide high-level guidance on representment evidence and dispute mitigation for our most complex merchant partners.
- Risk Trend Analysis: Monitor and report on key scheme performance metrics, identifying emerging trends and implementing proactive strategies to maintain excellence in portfolio performance.
- Operational Excellence & Reporting
- Scheme Correspondence: Draft and manage formal communications with card schemes, ensuring all responses and submissions reflect Mangopay’s commitment to network integrity.
- Internal Capability Building: Act as a mentor and SME for Underwriting and Risk teams, ensuring that scheme compliance "by design" is embedded in our merchant lifecycle.
- Policy / Procedure Alignment: Interpret scheme rule changes and translate them into revised internal policies and procedures.
- Audit Governance: Manage internal records and audit trails for all scheme-related submissions, ensuring Mangopay is always prepared for external reviews or scheme assessments.
Experience You are recognised for:
- 5+ years of experience in payment operations, scheme compliance, and/or network management within a high-growth Fintech, Acquirer, or major Scheme.
- In-depth Rulebook Knowledge: A proven track record of interpreting and applying Visa and Mastercard rules in a commercial environment.
- Analytical Sophistication: Ability to use data to tell a story and drive operational change. Proficiency in SQL and Snowflake is highly advantageous.
- Communication Mastery: Exceptional drafting skills for formal compliance correspondence and the ability to simplify complex regulations for non-technical stakeholders.
- Strategic Mindset: Experience managing high-stakes compliance programs and navigating the balance between commercial growth and risk mitigation.
Additional Information
- Stage 1: HR Talent Team interview
- Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
- Stage 3: Case study / practical assessment (Strategic compliance scenario)
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Senior Scheme Specialist (Payment) employer: Mangopay
At Mangopay, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work environment. Our London office is not only a hub for innovation in the fintech space but also offers ample opportunities for professional growth and development, ensuring that our employees are equipped to tackle the challenges of a rapidly evolving industry. With a commitment to employee well-being and a culture that values diversity, joining our team means becoming part of a forward-thinking organisation dedicated to driving meaningful change in payment solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Scheme Specialist (Payment)
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Mangopay looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Scheme Specialist (Payment)
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Mangopay. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Mangopay
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Mangopay’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
