At a Glance
- Tasks: Lead payment operations and ensure compliance with Visa and Mastercard regulations.
- Company: Join Mangopay, a pioneer in multi-party payment solutions.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and excellence.
- Why this job: Make a real impact in the fintech space while driving innovation.
- Qualifications: 5+ years in payment operations and strong knowledge of card schemes.
The predicted salary is between 60000 - 80000 £ per year.
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments, our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks. Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
As a Network Operations Manager, you will be a key pillar, focused on ensuring strong alignment with global card scheme requirements and supporting the continuous improvement of our payment operations. This role is designed for a subject matter expert who can navigate the sophisticated landscape of Visa and Mastercard regulations to support our merchants' international growth. You will be instrumental in maintaining the integrity of our payment ecosystem. Your focus will be on refining our internal compliance frameworks and ensuring that our operational processes evolve in lockstep with scheme mandates. This is a high-impact role that combines technical rulebook mastery with strategic risk management, ensuring Mangopay remains a gold-standard partner for complex platforms.
- Ecosystem Health & Scheme Alignment
- Program Optimization: Provide senior oversight for established scheme programs including established Visa and Mastercard monitoring and compliance programs, ensuring ongoing alignment with global standards.
- Strategic Remediation: Coordinate with cross-functional teams to coordinate internal remediation activities in response to scheme requirements, ensuring that portfolio health remains within scheme-defined performance buffers.
- Regulatory Intelligence: Maintain a comprehensive roadmap of scheme bulletins and mandates. Act as the internal partner and advisor for Legal and Product teams to ensure Mangopay’s infrastructure supports the latest industry requirements.
- Dispute Framework Management: Oversee the technical application of VCR and Mastercard dispute rules, identifying opportunities to improve representation success rates across the network, support internal teams in improving dispute handling and representment quality.
- Merchant Success Coaching: Provide high-level guidance on representment evidence and dispute mitigation for our most complex merchant partners.
- Risk Trend Analysis: Monitor and report on key scheme performance metrics, identifying emerging trends and implementing proactive strategies to maintain excellence in portfolio performance.
- Operational Excellence & Reporting
- Scheme Correspondence: Draft and manage formal communications with card schemes, ensuring all responses and submissions reflect Mangopay’s commitment to network integrity.
- Internal Capability Building: Act as a mentor and SME for Underwriting and Risk teams, ensuring that scheme compliance "by design" is embedded in our merchant lifecycle.
- Policy / Procedure Alignment: Interpret scheme rule changes and translate them into revised internal policies and procedures.
- Audit Governance: Manage internal records and audit trails for all scheme-related submissions, ensuring Mangopay is always prepared for external reviews or scheme assessments.
You are recognised for:
- 5+ years of experience in payment operations, scheme compliance, and/or network management within a high-growth Fintech, Acquirer, or major Scheme.
- In-depth Rulebook Knowledge: A proven track record of interpreting and applying Visa and Mastercard rules in a commercial environment.
- Analytical Sophistication: Ability to use data to tell a story and drive operational change. Proficiency in SQL and Snowflake is highly advantageous.
- Communication Mastery: Exceptional drafting skills for formal compliance correspondence and the ability to simplify complex regulations for non-technical stakeholders.
- Strategic Mindset: Experience managing high-stakes compliance programs and navigating the balance between commercial growth and risk mitigation.
Stage 1: HR Talent Team interview
Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
Stage 3: Case study / practical assessment (Strategic compliance scenario)
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Network Operations Manager (Payment) employer: Mangopay
At Mangopay, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our diverse team is dedicated to professional growth, providing ample opportunities for employees to develop their skills in the fast-paced fintech landscape. With offices in vibrant cities like London, we ensure a supportive culture that values transparency, compliance, and operational excellence, making it an ideal place for those looking to make a meaningful impact in payment operations.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Manager (Payment)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews like a pro! Research Mangopay’s operations and think about how your experience aligns with their needs. Be ready to discuss specific examples of how you’ve tackled compliance challenges or improved operational processes in the past.
✨Tip Number 3
Showcase your expertise! If you’ve got a knack for interpreting Visa and Mastercard rules, make sure to highlight that in conversations. Bring up any relevant projects or successes that demonstrate your ability to navigate complex regulatory landscapes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mangopay team and contributing to their mission.
We think you need these skills to ace Network Operations Manager (Payment)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Manager role. Highlight your experience with payment operations and compliance, especially with Visa and Mastercard regulations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fintech and how your background makes you a perfect fit for Mangopay. Don’t forget to mention any specific achievements that demonstrate your expertise.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive operational change or improve compliance processes in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Mangopay
✨Know Your Rules
Make sure you have a solid grasp of Visa and Mastercard regulations. Brush up on the latest rule changes and be ready to discuss how they impact payment operations. This will show that you're not just familiar with the rules, but that you can apply them strategically.
✨Data is Your Friend
Prepare to showcase your analytical skills. Be ready to discuss how you've used data to drive operational change in previous roles. Think of specific examples where your insights led to improved compliance or performance metrics.
✨Communication is Key
Practice explaining complex regulations in simple terms. You might need to demonstrate this skill during the interview, especially when discussing how you would communicate compliance requirements to non-technical stakeholders.
✨Showcase Your Strategic Mindset
Be prepared to discuss how you've balanced commercial growth with risk management in past roles. Think of scenarios where you had to make tough decisions and how you navigated those challenges while keeping compliance at the forefront.
