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- Tasks: Lead onboarding initiatives for global platforms, ensuring smooth and compliant launches.
- Company: Join Mangopay, a pioneer in multi-party payments with a diverse and supportive team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make an impact in fintech by optimising payment solutions and driving innovation.
- Qualifications: 10+ years in onboarding or program management within fintech or regulated environments.
- Other info: Collaborate with cross-functional teams and enjoy excellent career advancement opportunities.
The predicted salary is between 70000 - 90000 £ per year.
Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments, our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks. Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
As Senior Solution Engineer, you lead the coordination and execution of onboarding initiatives for strategic platforms globally, driving efficient launches and accelerated time-to-revenue. You ensure that all internal workstreams (Account Ownership, Compliance, Product, Engineering, and Operations) are aligned, accountable, and completed before go-live. You provide structured oversight and visibility across onboarding readiness criteria to ensure platforms, whether newly onboarded or expanding into new markets, go live efficiently, compliantly, and without operational risk.
This role sits at the intersection of Revenue, Compliance, Product, Engineering, and Operations, ensuring predictable launches, optimising time-to-market, and enabling scalable platform onboarding across regions.
What You’ll Do- Participate in discussions with platform project owners and technical stakeholders to ensure proposed solutions align with platform capabilities and implementation realities.
- Provide technical and operational input to support scalable and compliant implementations.
- Identify potential technical, operational, or regulatory risks early and ensure a smooth transition from solutioning to onboarding and implementation.
- Act as the central coordination point for platform onboarding and expansion initiatives.
- Lead cross-functional alignment across Sales, Compliance, Product, Engineering and Operations to ensure successful platform launches.
- Maintain visibility across technical integration, regulatory validation, operational setup, and partner readiness.
- Track onboarding milestones and proactively manage cross-functional dependencies.
- Identify risks, gaps, or blockers early and drive resolution with the relevant stakeholders.
- Work directly with partner engineering teams to support technical onboarding and platform integration.
- Ensure integration architecture and implementation align with platform capabilities and best practices.
- Review integration progress and validate technical readiness prior to launch.
- Identify technical constraints or risks early and coordinate with Product and Engineering teams when needed.
- Establish and manage structured go-live readiness checklists.
- Validate that all required approvals (compliance validation, operational controls, and technical readiness) are completed prior to activation.
- Ensure operational processes defined before launch.
- Ensure structured handover to Support and Operations teams with full documentation and context.
- Confirm that platform teams understand operational processes, support channels, and escalation paths.
- Monitor early-life platform performance to mitigate post-launch instability.
- Identify onboarding and expansion friction points and drive cross-functional process improvements.
- Improve onboarding documentation and enablement materials.
- Define and monitor key onboarding KPIs such as: time-to-revenue, onboarding cycle times, go-live predictability, post-launch satisfaction and performance.
- Collaborate with Product and Operations teams to anticipate operational impacts from roadmap or regulatory changes.
- 10+ years of experience in onboarding, implementation management, program management within a PSP, Fintech, or regulated SaaS environment.
- Proven experience coordinating complex, cross-functional launches involving Sales, Compliance, Technical, Product, and Support teams.
- Strong understanding of payment operations and regulatory workflows (KYC/KYB, safeguarding, go-live controls).
- Comfortable owning timelines, driving accountability across teams, and managing launch readiness decisions.
- Data-oriented, with experience tracking KPIs such as time-to-revenue, phase cycle times, and post-launch CSAT.
- Clear communicator able to align operational teams and senior stakeholders around priorities and risk mitigation.
- Structured and pragmatic, with the ability to balance speed, compliance, and operational risk.
Senior Solution Engineer in London employer: Mangopay
Contact Detail:
Mangopay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Mangopay or similar companies. A friendly chat can open doors and give you insights that might just help you land that Senior Solution Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and understanding of payment operations. Be ready to discuss how you’ve tackled onboarding challenges in the past – real examples will make you stand out!
✨Tip Number 3
Show off your data skills! Mangopay loves data-oriented folks, so be prepared to talk about KPIs you've tracked in previous roles. Highlighting your ability to manage timelines and drive accountability will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team and tackling the exciting challenges ahead.
We think you need these skills to ace Senior Solution Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in onboarding and implementation management. We want to see how your skills align with the specific needs of the Senior Solution Engineer role at Mangopay.
Showcase Your Technical Know-How: Don’t forget to mention your understanding of payment operations and regulatory workflows. We’re looking for someone who can navigate the complexities of multi-party payments, so let us know how you’ve tackled similar challenges in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mangopay
✨Know Your Stuff
Make sure you understand Mangopay's wallet-based payment infrastructure and how it optimises multi-party fund flows. Brush up on your knowledge of payment operations, regulatory workflows, and the specific challenges faced by fintechs. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Coordination Skills
As a Senior Solution Engineer, you'll be leading cross-functional teams. Prepare examples from your past experiences where you've successfully coordinated complex launches involving multiple stakeholders. Highlight how you managed timelines, accountability, and resolved any blockers that arose.
✨Be Data-Driven
Mangopay values data-oriented individuals. Be ready to discuss key performance indicators (KPIs) you've tracked in previous roles, such as time-to-revenue and onboarding cycle times. Use specific metrics to demonstrate your impact and how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential technical or operational risks that could arise during onboarding and how you would address them. Practising these scenarios will help you articulate your problem-solving skills effectively.