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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service in our new store.
- Company: Join Mango, a vibrant fashion brand with a global presence.
- Benefits: Enjoy a 35% discount, professional development, and international opportunities.
- Why this job: Be part of a creative team and make a real impact in fashion retail.
- Qualifications: Dynamic, enthusiastic, and target-oriented individuals with strong communication skills.
- Other info: Flexible hours and a chance to grow in a fast-expanding company.
The predicted salary is between 24000 - 36000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
Your New Job
For our new store coming soon in Guildford The Friary SC, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours per week. Full Flexibility Required.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store.
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team.
- To ensure that sales targets are implemented, achieved and exceeded in store.
- To prioritise customer service above all other tasks.
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example.
About You
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity.
Your Benefits
As a member of the Mango team, you'll get a 35% discount on all our lines, so that you'll always be wearing the latest. Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice. At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success. Think big. Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person's authenticity.
Taking Fashion Further.
FLOOR MANAGER in Surrey employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mango's values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their passionate environment.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your sales savvy! Be ready to discuss how you've hit targets in the past. Bring examples of how you motivated your team to achieve goals, as this will resonate well with Mango's focus on sales and customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Mango family directly. Don’t miss out on this opportunity!
We think you need these skills to ace FLOOR MANAGER in Surrey
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV: Make sure your CV is tailored to the Floor Manager position. Highlight your experience in leading teams, achieving sales targets, and providing excellent customer service. We love seeing relevant examples that match what we're looking for!
Be Authentic: At Mango, we value authenticity. Don’t be afraid to show your personality in your application. Share your unique experiences and how they’ve shaped you as a leader. We’re all about connecting with real people!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Mango's brand values and product lines. Familiarise yourself with their latest collections and understand what sets them apart in the fashion industry. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and maintain a positive atmosphere, as this is crucial for the role.
✨Customer Service is Key
Mango places a high value on customer service, so be ready to discuss how you would ensure an excellent shopping experience. Think of specific strategies you’ve used in the past to enhance customer satisfaction and how you would implement these in the new store.
✨Be Ready to Adapt
The retail environment can change rapidly, so demonstrate your flexibility and adaptability during the interview. Share instances where you’ve successfully navigated changes or challenges in a fast-paced setting, showing that you can thrive under pressure while keeping the team focused on their goals.