At a Glance
- Tasks: Lead the store floor, motivate your team, and ensure top-notch customer service.
- Company: Join MANGO, a vibrant fashion brand with a global presence.
- Benefits: Enjoy discounts, professional development, and international opportunities.
- Other info: Embrace a culture of creativity and inclusivity while growing your career.
- Why this job: Be part of a dynamic team and make a real impact in fashion retail.
- Qualifications: 1 year of management experience and a passion for people.
The predicted salary is between 25000 - 30000 £ per year.
At MANGO we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
For our store in Oxford Westgate SC, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
40 hours per week. Full flexibility required.
Minimum 1 year of management experience.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the MANGO team you’ll get a discount on all our lines, so that you’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At MANGO, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! MANGO offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
- At MANGO, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
Craft your own story.
FLOOR MANAGER (40 Hours, Oxford Westgate SC) employer: Mango
MANGO is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As a Floor Manager in our Oxford Westgate store, you will benefit from comprehensive training and development opportunities, alongside a supportive team environment that prioritises personal growth and professional advancement. With international career prospects and employee discounts on the latest fashion, MANGO is dedicated to empowering its employees to craft their own success stories.
StudySmarter Expert Advice🤫
We think this is how you could land FLOOR MANAGER (40 Hours, Oxford Westgate SC)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into MANGO's vibe. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead and motivate a team, as that's key for the Floor Manager role. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and be ready to share examples of how you've hit sales targets and provided top-notch customer service. Show them you’re the dynamic leader they need on the floor!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace FLOOR MANAGER (40 Hours, Oxford Westgate SC)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV:Make sure your CV highlights your management experience and any relevant skills that match the job description. We love seeing how your past experiences can contribute to our store's success!
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality. We’re looking for someone dynamic and enthusiastic, so let us know what makes you tick and how you connect with people.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our vibrant team!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in MANGO’s brand values and product lines. Familiarise yourself with their latest collections and any recent news about the company. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experience where you've successfully motivated a team or resolved conflicts. Highlight your management style and how it aligns with MANGO's focus on customer service and team dynamics.
✨Demonstrate Customer-Centric Thinking
MANGO places a high value on customer service. Be ready to discuss how you would ensure an excellent shopping experience for customers. Think of specific strategies you’ve implemented in previous roles that improved customer satisfaction and sales.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if MANGO is the right fit for you.
