At a Glance
- Tasks: Lead a dynamic retail team and ensure exceptional customer service in a fast-paced environment.
- Company: Join MANGO, an international fashion brand with a vibrant culture.
- Benefits: Flexible hours, hybrid work, discounts, and personal development opportunities.
- Other info: Join our talent pool for future Floor Manager roles across London.
- Why this job: Be part of a creative team that values your growth and passion for fashion.
- Qualifications: Experience in retail management and a knack for motivating teams.
The predicted salary is between 26100 - 31900 £ per year.
En MANGO vestimos de pasión todo lo que hacemos. Con origen en Barcelona y presencia en más de 120 países, inspiramos al mundo con creatividad, innovación y autenticidad. Nuestro equipo multicultural es el motor de nuestro éxito. Nos enorgullece llevar la moda más allá, conectando nuestro estilo único con personas de todo el mundo.
Are you an experienced retail leader looking for your next opportunity in London? We're always looking to connect with talented Floor Managers for future opportunities across our London stores. This advert is for future vacancies rather than a specific position. By applying, you'll join our talent pool, and we'll be in touch as soon as a suitable Floor Manager opportunity becomes available that matches your skills and experience.
Reporting to the Store Manager, you will be responsible for the day-to-day running of your department. You will ensure that sales targets are achieved, customer service is delivered to the highest standard, and your team remains motivated and engaged, creating a positive shopping experience for every customer.
40 hours per week
Monday to Sunday
Full flexibility required
YOUR MAIN RESPONSIBILITIES:
- Ensure and provide an excellent level of customer service in the store.
- Ensure the team has strong product knowledge and is aware of key performance indicators.
- Be familiar with and promote services according to customers' needs to maximise sales.
- Organise and distribute tasks and responsibilities across the team.
- Ensure sales targets are implemented, achieved and exceeded.
- Prioritise customer service above all other tasks.
- Communicate effectively with the team and share any information that may impact sales.
- Coach and support each team member in their training and development, leading by example.
ABOUT YOU:
We're looking for a dynamic and enthusiastic retail leader with experience managing teams in a fast-paced fashion retail environment. You are passionate about people, commercially driven and thrive in a customer-focused environment. You know how to motivate and develop your team, communicate effectively at all levels and adapt quickly to changing priorities. You lead by example and are committed to delivering excellent results while creating a positive working environment.
If you're looking to grow your career with an international fashion brand that values teamwork, leadership and development, we'd love to hear from you. Apply today to join our London Floor Manager talent pool and be considered for future opportunities as they become available.
TUS BENEFICIOS:
- Disfruta de un horario flexible y trabajo híbrido que se adapta a tus necesidades.
- En MANGO, apostamos por la conciliación de la vida profesional y personal.
- En MANGO, el fin de semana empieza el viernes a mediodía.
- Ofrecemos horario intensivo los viernes y vísperas de festivos.
- Planifica tus vacaciones según tus preferencias.
- Como parte del equipo de MANGO, tendrás descuento en todas nuestras líneas.
- Disfrutarás de My Mango Benefits, nuestra plataforma de beneficios.
- Paquete de retribución flexible con ventajas fiscales.
- Transporte de empresa gratuito desde Barcelona y El Vallés.
- En MANGO, invertimos en tu crecimiento personal y profesional.
- Accede a una oferta de formación variada, mentorías personalizadas, programas de desarrollo continuo y oportunidades de promoción interna.
- ¡Piensa en grande! MANGO te ofrece oportunidades internacionales en más de 120 mercados.
- En MANGO, creemos en una cultura inclusiva donde la creatividad y la innovación nos inspiran a llevar la moda más allá.
Craft your own story
FLOOR MANAGER - FUTURE OPPORTUNITIES (London) employer: Mango
MANGO is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As a Multifunctional Sales Associate in Brent Cross, you will enjoy benefits such as employee discounts, access to comprehensive training and development programs, and opportunities for international growth within a diverse team. Join us to not only enhance your career but also to be part of a brand that values authenticity and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land FLOOR MANAGER - FUTURE OPPORTUNITIES (London)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mango, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mango!
We think you need these skills to ace FLOOR MANAGER - FUTURE OPPORTUNITIES (London)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mango, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mango and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mango that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mango
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
