At a Glance
- Tasks: Lead the store floor, ensuring top-notch customer service and achieving sales targets.
- Company: Mango, a vibrant fashion brand with a global presence and a passion for creativity.
- Benefits: Enjoy a 35% discount, professional development, and international growth opportunities.
- Other info: Flexible hours and a commitment to inclusivity and personal growth.
- Why this job: Join a dynamic team and make a real impact in a fast-paced retail environment.
- Qualifications: Energetic, target-driven, and great at motivating teams.
The predicted salary is between 30000 - 40000 € per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
For our store in One New Change, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
40 hours per week
Monday to Sunday
Full flexibility required
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you’ll get a 35% discount on all our lines, so that you’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
- At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
Taking Fashion Further
FLOOR MANAGER (40 Hours, One New Change) in London employer: Mango
Mango is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As a Floor Manager at our One New Change store, you will enjoy a competitive benefits package, including a generous employee discount and access to extensive training and development opportunities, all while being part of a dynamic team dedicated to delivering outstanding customer service. With international growth prospects and a commitment to personal and professional development, Mango offers a rewarding environment for those looking to make a meaningful impact in the fashion retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land FLOOR MANAGER (40 Hours, One New Change) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Mango's values and culture. This way, you can show how your passion for people and dynamic environments aligns perfectly with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead and motivate a team, as that’s key for the Floor Manager role.
✨Tip Number 3
Dress to impress! Since you’re applying for a fashion retail position, make sure your outfit reflects your personal style while also being professional. Show them you understand the brand!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you’re proactive and genuinely interested in joining the Mango team.
We think you need these skills to ace FLOOR MANAGER (40 Hours, One New Change) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV:Make sure your CV is tailored to the Floor Manager position. Highlight your experience in retail management, team leadership, and any achievements that demonstrate your ability to meet sales targets and provide excellent customer service.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped your approach to managing a team and engaging with customers.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining the Mango family!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Mango’s brand values and product lines. Familiarise yourself with their latest collections and any recent news about the company. This shows your passion for the brand and helps you connect better during the conversation.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to communicate clearly and inspire others, as this is crucial for the role.
✨Customer Service Focus
Mango places a high value on customer service, so be ready to discuss how you would ensure an excellent shopping experience. Think of specific strategies you’ve used in the past to enhance customer satisfaction and how you would implement them in the store.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Practice responding to situations like handling a dissatisfied customer or managing a busy sales period. This will demonstrate your ability to think on your feet and prioritise effectively.
