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- Tasks: Lead a dynamic team and ensure top-notch customer service in a vibrant retail environment.
- Company: Join Mango, a global fashion brand with a passion for creativity and innovation.
- Benefits: Enjoy a 35% discount, personal development opportunities, and a supportive work culture.
- Why this job: Be part of a multicultural team and make a real impact in the fashion industry.
- Qualifications: Dynamic, enthusiastic individuals with strong communication and team motivation skills.
- Other info: Flexible hours and international growth opportunities await you at Mango.
The predicted salary is between 30000 - 42000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
For our store in London Oxford Street, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours per week. Full flexibility required.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store.
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team.
- To ensure that sales targets are implemented, achieved and exceeded in store.
- To prioritise customer service above all other tasks.
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example.
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity.
YOUR BENEFITS:
- As a member of the Mango team, you'll get a 35% discount on all our lines.
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person's authenticity.
FLOOR MANAGER in London employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mango's values and style. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant atmosphere.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your passion for fashion! Bring examples of how you've previously motivated a team or exceeded sales targets. This will demonstrate your ability to thrive in a dynamic retail environment like Mango.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Mango family. Let’s get you on that team!
We think you need these skills to ace FLOOR MANAGER in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV: Make sure your CV is tailored to the Floor Manager position. Highlight your experience in leading teams, achieving sales targets, and providing excellent customer service. We love seeing relevant examples that match what we're looking for!
Be Authentic: We value authenticity at Mango, so don’t be afraid to show your true self in your application. Share your unique experiences and how they’ve shaped your approach to teamwork and customer engagement.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, your application will go directly to us, and we can’t wait to read it and hopefully welcome you to our vibrant team!
How to prepare for a job interview at Mango
✨Know Your Stuff
Make sure you’re well-versed in Mango’s brand values and product lines. Familiarise yourself with their latest collections and any current promotions. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past or handled challenging situations. Highlight your ability to communicate clearly and inspire others to achieve sales targets.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer. This will demonstrate your commitment to providing an excellent shopping experience, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's culture, team dynamics, and expectations for the Floor Manager role. This not only shows your interest but also helps you gauge if Mango is the right fit for you.