At a Glance
- Tasks: Support the Store Manager in driving sales and delivering excellent customer service.
- Company: Join MANGO, a vibrant fashion brand with a global presence.
- Benefits: Enjoy discounts, professional development, and international opportunities.
- Other info: Flexible hours and a dynamic work environment await you!
- Why this job: Be part of a creative team that values authenticity and innovation.
- Qualifications: Experience in fashion retail management and strong leadership skills.
The predicted salary is between 24960 - 30000 £ per year.
At MANGO we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
For our store in White City - London, we are looking for an Assistant Manager to join our team. 40 hours per week over 5 days. Full flexibility Monday to Sunday required.
You will support the Store Manager in the effective running of the store by delivering enhanced sales performance, ensuring excellent customer service delivery, and ensuring that daily duties are performed by the team in a positive atmosphere.
YOUR MAIN RESPONSIBILITIES:
- To ensure an excellent level of customer service is provided in the store.
- To plan, apply and monitor the required measures in order to reach and exceed sales targets.
- To analyse and review management indicators and costs in order to improve them.
- To ensure and collaborate in the implementation of merchandising standards and optimise selling space in order to obtain maximum profitability.
- To be familiar with the collection, and control and manage the stock to maximise sales.
- To act as a role model and promote effective communication within the team.
- To recruit, train and ensure the seamless integration of the new employees.
- To lead and motivate the team, ensuring the development of staff potential.
- To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs.
- To ensure the optimal management of personnel administration duties.
ABOUT YOU:
We are looking for an individual with relevant experience managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximise profitability. Sales-oriented, organised, and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
YOUR BENEFITS:
As a member of the MANGO team you’ll get a discount on all our lines, so that you’ll always be wearing the latest! Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice. At MANGO, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success. Think big! MANGO offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. At MANGO, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
Craft your own story.
ASSISTANT STORE MANAGER (40 hours, White City) in London employer: Mango
MANGO is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As an Assistant Store Manager in White City, you'll benefit from comprehensive training and development opportunities, alongside a generous employee discount on our latest fashion lines. With a commitment to personal growth and international career prospects, MANGO empowers you to craft your own story while being part of a passionate multicultural team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land ASSISTANT STORE MANAGER (40 hours, White City) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mango, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mango!
We think you need these skills to ace ASSISTANT STORE MANAGER (40 hours, White City) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mango, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mango and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mango that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mango
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
