At a Glance
- Tasks: Lead the store floor, motivate your team, and ensure top-notch customer service.
- Company: Join MANGO, a vibrant fashion brand with a global presence.
- Benefits: Enjoy discounts, professional development, and international opportunities.
- Other info: Flexible hours and a chance to grow in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real impact in fashion retail.
- Qualifications: 1 year of management experience and a passion for people.
The predicted salary is between 30000 - 40000 £ per year.
At MANGO we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
For our store in Guildford The Friary SC, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours per week. Full flexibility required. Minimum 1 year of management experience.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the MANGO team you’ll get a discount on all our lines, so that you’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At MANGO, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! MANGO offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
- At MANGO, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
Craft your own story.
FLOOR MANAGER (40 Hours, The Friary SC) in Guildford employer: Mango
MANGO is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As a Floor Manager in Guildford, you will benefit from comprehensive training and development opportunities, alongside a supportive team environment that encourages personal and professional growth. With international career prospects and employee discounts on the latest fashion, MANGO is dedicated to helping you craft your own success story while enjoying a dynamic retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land FLOOR MANAGER (40 Hours, The Friary SC) in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into MANGO's vibe. Check out their social media and website to see how they connect with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll be leading a team and interacting with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style. Remember, it's all about creating that pleasant atmosphere!
✨Tip Number 3
Show off your management experience! Be ready to share specific examples of how you've motivated teams and achieved sales targets in the past. Use numbers and results to back up your claims – it’s all about proving you can deliver at MANGO!
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining the MANGO family and helps us keep track of your journey. Plus, it’s super easy to do!
We think you need these skills to ace FLOOR MANAGER (40 Hours, The Friary SC) in Guildford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV:Make sure your CV highlights your management experience and any relevant skills that match the job description. We love seeing how your past experiences can contribute to our store's success!
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone who can connect with both customers and the team, so let us know what makes you unique.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at MANGO!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before the interview, make sure you’re familiar with MANGO’s brand values and their product range. This will show your passion for the company and help you connect with the interviewer on a deeper level.
✨Showcase Your Leadership Skills
As a Floor Manager, you’ll need to lead a team effectively. Prepare examples of how you’ve motivated teams in the past, tackled challenges, and achieved sales targets. Be ready to discuss your management style and how you inspire others.
✨Customer Service is Key
MANGO places a high value on customer service. Think of specific instances where you’ve gone above and beyond for customers. Highlight your ability to create a pleasant shopping atmosphere and how you ensure your team does the same.
✨Be Ready to Adapt
The retail environment can change rapidly. Prepare to discuss how you handle unexpected situations and adapt to new challenges. Show that you can prioritise tasks effectively while keeping the team focused on achieving common goals.
