FLOOR MANAGER (Kensington)
FLOOR MANAGER (Kensington)

FLOOR MANAGER (Kensington)

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the store floor, ensuring top-notch customer service and achieving sales targets.
  • Company: Mango is a vibrant fashion brand from Barcelona, present in over 120 countries.
  • Benefits: Enjoy a 35% discount, access to training, and international growth opportunities.
  • Why this job: Join a dynamic team, develop your skills, and thrive in a creative environment.
  • Qualifications: Looking for enthusiastic individuals with strong communication and leadership skills.
  • Other info: Full availability required; this role offers a chance to grow in a fast-expanding company.

The predicted salary is between 28800 - 43200 £ per year.

At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.

For our new store in Kensington-London, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours over 5 days - Full availability required.

YOUR MAIN RESPONSIBILITIES:

  • To ensure and provide an excellent level of customer service in the store.
  • To ensure the team possesses good product knowledge and is aware of the key performance indicators.
  • To be familiar with and offer services according to the needs of customers in order to maximise sales.
  • To organise and distribute tasks and positions to each member of the team.
  • To ensure that sales targets are implemented, achieved and exceeded in store.
  • To prioritise customer service above all other tasks.
  • To communicate actively with the team and pass on any information that may affect sales.
  • To coach each employee in their training and development, leading by example.

ABOUT YOU:

We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

YOUR BENEFITS:

  • As a member of the Mango team, you'll get a 35% discount on all our lines, so that you'll always be wearing the latest!
  • Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
  • At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
  • Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
  • At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person's authenticity.

Taking Fashion Further

FLOOR MANAGER (Kensington) employer: Mango

Mango is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As a Floor Manager in our new Kensington store, you will enjoy a competitive benefits package, including a generous employee discount and access to extensive training and development opportunities, all while being part of a multicultural team dedicated to delivering outstanding customer service. With a commitment to personal growth and international career prospects, Mango offers a dynamic environment for those passionate about fashion and teamwork.
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Contact Detail:

Mango Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land FLOOR MANAGER (Kensington)

✨Tip Number 1

Familiarise yourself with Mango's brand values and culture. Understanding their passion for creativity and innovation will help you align your responses during interviews, showcasing how you can contribute to their dynamic environment.

✨Tip Number 2

Prepare examples of how you've successfully led a team in a retail setting. Highlight specific instances where you motivated your team to achieve sales targets or improve customer service, as this will demonstrate your capability as a Floor Manager.

✨Tip Number 3

Research the latest trends in fashion retail and be ready to discuss them. Showing that you're knowledgeable about the industry will impress the hiring managers and prove that you're passionate about the role.

✨Tip Number 4

Network with current or former employees of Mango if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what it takes to succeed in the role.

We think you need these skills to ace FLOOR MANAGER (Kensington)

Leadership Skills
Customer Service Excellence
Sales Target Achievement
Team Motivation
Effective Communication
Task Delegation
Product Knowledge
Adaptability
Coaching and Development
Dynamic Environment Management
Problem-Solving Skills
Time Management
Interpersonal Skills
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Floor Manager position. Tailor your application to highlight relevant experiences that align with these expectations.

Showcase Leadership Skills: In your CV and cover letter, emphasise your leadership and team management skills. Provide specific examples of how you've motivated a team or achieved sales targets in previous roles.

Highlight Customer Service Experience: Mango values excellent customer service. Make sure to include any past experiences where you provided outstanding service or trained others in customer engagement.

Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at Mango. Mention why you are drawn to their brand and how you can contribute to their success.

How to prepare for a job interview at Mango

✨Show Your Passion for Customer Service

As a Floor Manager, you'll need to demonstrate your commitment to excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.

✨Highlight Your Leadership Skills

Discuss your experience in leading and motivating teams. Be prepared to give examples of how you've successfully managed a team, resolved conflicts, and inspired others to achieve sales targets.

✨Know the Brand Inside Out

Familiarise yourself with Mango's values, products, and current trends in fashion retail. Showing that you understand the brand will help you connect with the interviewers and demonstrate your enthusiasm for the role.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to adapt quickly or prioritise tasks under pressure, and be ready to discuss how you handled them.

FLOOR MANAGER (Kensington)
Mango
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  • FLOOR MANAGER (Kensington)

    London
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-06-28

  • M

    Mango

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