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- Tasks: Lead the store floor, ensuring top-notch customer service and achieving sales targets.
- Company: Mango is a vibrant fashion brand from Barcelona, present in over 120 countries.
- Benefits: Enjoy a 35% discount, employee assistance, and access to training and international opportunities.
- Why this job: Join a dynamic team, develop your skills, and thrive in a creative, inclusive environment.
- Qualifications: Looking for enthusiastic individuals with strong communication and team motivation skills.
- Other info: Flexibility required; work 40 hours over 5 days, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.
Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world.
YOUR NEW POSITION:
For our new store coming soon to Telford – we are looking for a Floor Manager to join our team.
40 hours per week- over 5 days, flexibility Monday- Sunday required
Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you\’ll get a 35% discount on all our lines, so that you\’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person\’s authenticity.
Taking Fashion
Further
FLOOR MANAGER (40 hours, Telford) employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER (40 hours, Telford)
✨Tip Number 1
Familiarise yourself with Mango's brand values and culture. Understanding their passion for creativity and authenticity will help you align your responses during interviews and show that you're a great fit for the team.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Highlighting your ability to inspire others will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in fashion retail and be ready to discuss how you can apply this knowledge to enhance customer service and sales at Mango. Showing that you're proactive about industry insights can set you apart.
✨Tip Number 4
Prepare to discuss your experience with achieving sales targets and how you plan to implement strategies to exceed them in the new store. Being results-oriented is key for a Floor Manager role.
We think you need these skills to ace FLOOR MANAGER (40 hours, Telford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet sales targets and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for fashion and your understanding of Mango's brand values. Mention how your skills align with the responsibilities of the Floor Manager role and express your enthusiasm for contributing to the team.
Showcase Your Leadership Skills: In your application, emphasise your experience in coaching and developing team members. Provide examples of how you've successfully led a team in a fast-paced environment and achieved sales goals.
Highlight Customer Service Excellence: Demonstrate your commitment to exceptional customer service by sharing specific instances where you went above and beyond to enhance the customer experience. This will resonate well with Mango's focus on customer satisfaction.
How to prepare for a job interview at Mango
✨Show Your Passion for Customer Service
As a Floor Manager, you'll need to demonstrate your commitment to excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of prioritising customer needs.
✨Highlight Your Leadership Skills
Discuss your experience in leading and motivating teams. Provide specific instances where you successfully coached team members or improved team performance. This will help the interviewers see that you can inspire and manage a diverse group effectively.
✨Familiarise Yourself with Key Performance Indicators
Make sure you understand the key performance indicators relevant to retail management. Be prepared to discuss how you have used KPIs in previous roles to drive sales and improve team performance. This shows that you are results-oriented and data-driven.
✨Demonstrate Flexibility and Adaptability
Given the dynamic nature of retail, it's crucial to show that you can adapt to changing situations. Share examples of how you've successfully navigated challenges in fast-paced environments. This will reassure the interviewers that you can handle the demands of the role.
