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- Tasks: Lead the store floor, ensuring top-notch customer service and achieving sales targets.
- Company: Mango is a vibrant fashion brand from Barcelona, present in over 120 countries.
- Benefits: Enjoy a 35% discount, personal development opportunities, and international career growth.
- Why this job: Join a dynamic team that values creativity, innovation, and personal growth in fashion.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for teamwork.
- Other info: Flexible hours required; opportunity to grow in a rapidly expanding retail company.
The predicted salary is between 28800 - 43200 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.
Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world.
YOUR NEW POSITION:
For our store in Glasgow Silverburn – we are looking for a Floor Manager to join our team.
40 hours per week- over 5 days, flexibility Monday- Sunday required
Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you\’ll get a 35% discount on all our lines, so that you\’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person\’s authenticity.
Taking Fashion
Further
FLOOR MANAGER (40 hours, Silverburn) employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER (40 hours, Silverburn)
✨Tip Number 1
Familiarise yourself with Mango's brand values and culture. Understanding their passion for creativity and innovation will help you align your responses during interviews, showcasing how you can contribute to their dynamic environment.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail setting. Highlight specific instances where you motivated your team to achieve sales targets or improve customer service, as this is crucial for the Floor Manager role.
✨Tip Number 3
Research the latest trends in fashion retail and be ready to discuss them. Showing that you're knowledgeable about the industry will demonstrate your enthusiasm and commitment to staying ahead in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of Mango if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace FLOOR MANAGER (40 hours, Silverburn)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Floor Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the brand. Highlight specific examples of how you've successfully led teams, improved customer service, or achieved sales goals in previous positions. Make it personal and engaging.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Mango
✨Show Your Passion for Customer Service
As a Floor Manager, you'll need to demonstrate your commitment to excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Highlight Your Leadership Skills
Discuss your experience in leading and motivating teams. Be prepared to talk about how you've successfully managed team dynamics and fostered a positive work environment in previous roles.
✨Know the Brand Inside Out
Research Mango's values, products, and recent initiatives. Showing that you understand the brand's identity and can align with its mission will impress the interviewers and demonstrate your enthusiasm for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to adapt quickly or resolve conflicts, and be ready to explain your thought process and outcomes.
