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- Tasks: Lead the store floor, ensuring top-notch customer service and achieving sales targets.
- Company: Mango is a vibrant fashion brand from Barcelona, present in over 120 countries.
- Benefits: Enjoy a 35% discount, personal development opportunities, and international career growth.
- Why this job: Join a dynamic team that values creativity, innovation, and personal growth in fashion.
- Qualifications: Looking for enthusiastic individuals who thrive in fast-paced environments and love motivating teams.
- Other info: Full flexibility required; work 40 hours across 5 days, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.
Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world.
We are looking for a Floor Manager to join our team:
Reporting to the Store Director, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
- 40 hours per week. Over 5 days.
- Full flexibility required.
- Monday to Sunday.
Key Responsibilities:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
Your Profile:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you\’ll get a 35% discount on all our lines, so that you\’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person\’s authenticity.
Taking Fashion
Further
FLOOR MANAGER (40 hours, Oxford St) employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER (40 hours, Oxford St)
✨Tip Number 1
Familiarise yourself with Mango's brand values and culture. Understanding their passion for creativity and authenticity will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully motivated teams in the past. Highlighting your ability to inspire others will resonate well with the responsibilities of a Floor Manager.
✨Tip Number 3
Research the latest trends in fashion retail and be ready to discuss how you can apply this knowledge to enhance customer service and sales at Mango. Showing that you're proactive about industry insights can set you apart.
✨Tip Number 4
Prepare to discuss your experience with key performance indicators (KPIs) and how you've used them to drive sales in previous roles. This will demonstrate your target-oriented mindset, which is crucial for the Floor Manager position.
We think you need these skills to ace FLOOR MANAGER (40 hours, Oxford St)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Floor Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for fashion and retail, and explain why you want to work at Mango. Highlight your dynamic personality and how you can motivate a team to achieve common goals.
Showcase Your People Skills: During the application process, emphasise your ability to communicate effectively and lead a team. Provide examples of how you've successfully managed teams in the past and maintained high levels of customer service.
How to prepare for a job interview at Mango
✨Show Your Passion for Customer Service
As a Floor Manager, customer service is your top priority. Be prepared to discuss specific examples of how you've provided excellent service in the past and how you plan to maintain high standards in the store.
✨Demonstrate Leadership Skills
Highlight your experience in leading and motivating teams. Share instances where you've successfully coached team members or resolved conflicts, showcasing your ability to create a positive atmosphere.
✨Know the Brand Inside Out
Familiarise yourself with Mango's values, products, and current trends. Showing that you understand the brand will demonstrate your commitment and help you connect with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions about how you'd handle specific situations on the shop floor, such as dealing with difficult customers or achieving sales targets. Think through your responses in advance to show your problem-solving skills.