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- Tasks: Lead the store floor, ensuring top-notch customer service and achieving sales targets.
- Company: Mango is a vibrant fashion brand with a global presence, inspiring creativity and authenticity.
- Benefits: Enjoy a 35% discount, personal development opportunities, and international career growth.
- Why this job: Join a dynamic team, share responsibilities, and thrive in a fast-paced retail environment.
- Qualifications: Looking for enthusiastic individuals who excel in communication and team motivation.
- Other info: Flexible working hours required; opportunity to grow within a rapidly expanding company.
The predicted salary is between 24000 - 36000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.
Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world.
YOUR NEW POSITION:
For our store in Leicester- High Cross – we are looking for a Floor Manager to join our team.
40 hours per week- over 5 days, flexibility Monday- Sunday required
Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you\’ll get a 35% discount on all our lines, so that you\’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person\’s authenticity.
Taking Fashion
Further
Floor Manager (40 hours, Leicester HC) employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager (40 hours, Leicester HC)
✨Tip Number 1
Familiarise yourself with Mango's brand values and culture. Understanding their passion for creativity and innovation will help you align your responses during interviews, showcasing how you can contribute to their dynamic environment.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail setting. Highlight your ability to motivate others and achieve sales targets, as these are key responsibilities for the Floor Manager role.
✨Tip Number 3
Demonstrate your customer service skills by sharing specific instances where you went above and beyond to enhance the shopping experience. This will show that you prioritise customer satisfaction, which is crucial for this position.
✨Tip Number 4
Research the latest fashion trends and product knowledge relevant to Mango's offerings. Being well-informed will not only impress during your interview but also prepare you to train and develop your future team effectively.
We think you need these skills to ace Floor Manager (40 hours, Leicester HC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Floor Manager position. Understand the key responsibilities and required skills, such as customer service excellence and team motivation.
Tailor Your CV: Customise your CV to highlight relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to meet sales targets and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for fashion and your enthusiasm for the role. Mention how your values align with Mango's commitment to creativity and innovation, and provide examples of how you have successfully led teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Mango
✨Show Your Passion for Customer Service
As a Floor Manager, you'll need to demonstrate your commitment to excellent customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, and be ready to discuss how you would ensure the same level of service at Mango.
✨Highlight Your Leadership Skills
Mango is looking for someone who can lead and motivate a team. Think of specific instances where you've successfully managed a team, resolved conflicts, or inspired others to achieve sales targets. Be prepared to share these stories during your interview.
✨Understand the Brand and Its Values
Familiarise yourself with Mango's brand identity, values, and current trends in fashion retail. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to situations like handling a dissatisfied customer or managing a busy sales period, as these are common challenges in retail management.
