At a Glance
- Tasks: Lead the store floor, motivate your team, and ensure top-notch customer service.
- Company: Join Mango, a vibrant fashion brand with a global presence.
- Benefits: Enjoy a 35% discount, professional development, and international opportunities.
- Other info: Grow personally and professionally in an inclusive and creative culture.
- Why this job: Be part of a dynamic team and make a real impact in fashion retail.
- Qualifications: Dynamic, enthusiastic, and target-oriented individuals who thrive in fast-paced environments.
The predicted salary is between 25000 - 30000 € per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
For our store in Bentall Centre SC- Kingston, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
40 hours per week
Full flexibility required
Monday to Sunday
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you’ll get a 35% discount on all our lines, so that you’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
- At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
Taking Fashion Further
FLOOR MANAGER (40 hours, Kingston) employer: Mango
Mango is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation thrive. As a Floor Manager in our Kingston store, you will benefit from a generous employee discount, access to extensive training and development programmes, and the opportunity for international career growth within a dynamic fashion retail environment. Join us to lead a passionate team and make a meaningful impact while enjoying a fulfilling career with Mango.
StudySmarter Expert Advice🤫
We think this is how you could land FLOOR MANAGER (40 hours, Kingston)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mango's values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your passion for fashion! Bring examples of how you've previously motivated a team or exceeded sales targets. This will demonstrate your enthusiasm and ability to drive results in a dynamic retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Mango family. Don’t miss out on this opportunity!
We think you need these skills to ace FLOOR MANAGER (40 hours, Kingston)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Floor Manager role. Focus on your leadership skills and any achievements in sales or customer service that demonstrate your ability to excel in this position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while being professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Mango family!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Mango's brand values and product lines. Familiarise yourself with their latest collections and any recent news about the company. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to communicate clearly and inspire others, as this is crucial for the role.
✨Customer Service is Key
Mango places a high value on customer service, so be ready to discuss how you would ensure an excellent shopping experience. Think of specific strategies you’ve used in the past to enhance customer satisfaction and how you would implement them in the store.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice responding to questions like how you would handle a difficult customer or how you would motivate a team member who is underperforming. This will demonstrate your critical thinking and adaptability.
