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- Tasks: Lead the store team, ensure excellent customer service, and achieve sales targets.
- Company: Mango, a vibrant fashion brand with a global presence.
- Benefits: 35% discount on products, personal development opportunities, and international career growth.
- Other info: Embrace an inclusive culture that values creativity and authenticity.
- Why this job: Join a dynamic team and make a real impact in a fast-paced retail environment.
- Qualifications: Enthusiastic, target-oriented, and great at motivating others.
The predicted salary is between 25000 - 30000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world.
For our store in Drake Circus SC - Plymouth, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
40 hours per week
Monday to Sunday
Full flexibility required
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you’ll get a 35% discount on all our lines, so that you’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
- At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person’s authenticity.
Taking Fashion Further
FLOOR MANAGER (40 hours, Drake Circus SC) employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER (40 hours, Drake Circus SC)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Mango's values and culture. This way, you can show how your passion for people and dynamic environments aligns perfectly with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you would lead and motivate a team, as well as how you prioritise customer service.
✨Tip Number 3
Dress to impress! Since you're applying for a fashion retail position, make sure your outfit reflects your personal style while also being professional. Show them you understand the brand!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace FLOOR MANAGER (40 hours, Drake Circus SC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about the role and how you can bring that energy to our team!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Floor Manager role. Focus on your leadership skills and any achievements in sales or customer service – we love seeing how you've made a difference in previous jobs!
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your unique experiences and what makes you a great fit for our multicultural team at Mango.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our vibrant team!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before the interview, make sure you’re familiar with Mango’s brand values and product lines. This will show your passion for the company and help you connect with the interviewer on a deeper level.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past or handled challenging situations. This will demonstrate your ability to inspire and manage others.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer, as this aligns perfectly with Mango's commitment to excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, sales targets, or training opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.