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- Tasks: Lead the store floor, ensuring top-notch customer service and motivating your team.
- Company: Join Mango, a vibrant fashion brand with a global presence.
- Benefits: Enjoy a 35% discount, flexible hours, and personal development opportunities.
- Why this job: Be part of a dynamic team in a fast-paced retail environment.
- Qualifications: Looking for enthusiastic individuals with strong communication and leadership skills.
- Other info: Experience growth in a multicultural setting with international opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the driving force behind our success, connecting our unique style with people all over the world. For our new store opening in King’s Road - London, we are looking for a Floor Manager to join our team. Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours per week. Over 5 days. Full flexibility required. Monday to Sunday.
Key Responsibilities:
- To ensure and provide an excellent level of customer service in the store.
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team.
- To ensure that sales targets are implemented, achieved and exceeded in store.
- To prioritise customer service above all other tasks.
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example.
Your Profile:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity.
What Makes Us Special?
- Discount on all our lines.
- Uniform per season.
- Employee Assistance Programme (EAP).
- Constant development opportunities with varied challenges that generate on-the-job learning.
- Close, inspiring, and ambitious work environment.
- You will be part of a leading company in the fashion industry, dynamic and in full innovation.
Your Benefits:
As a member of the Mango team, you’ll get a 35% discount on all our lines, so that you’ll always be wearing the latest. Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice. At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalised mentoring, continuous development programs and internal promotion opportunities that will drive you towards success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person's authenticity.
FLOOR MANAGER employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mango's vibe. Check out their social media and website to see how they connect with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead and motivate a team, as well as your customer service skills. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Show off your passion! When you talk about your previous experiences, highlight moments where you went above and beyond for customers or helped your team hit targets. This will demonstrate your enthusiasm and commitment to excellence, which is exactly what Mango is looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about joining the Mango team!
We think you need these skills to ace FLOOR MANAGER
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how excited you are about joining our team and making a difference on the shop floor!
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Floor Manager role. Focus on your leadership skills, sales achievements, and any experience in dynamic retail environments. We love seeing how you can contribute to our success!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for Mango. Share specific examples of how you've motivated teams or exceeded sales targets in the past. We appreciate authenticity and creativity!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. We can't wait to hear from you!
How to prepare for a job interview at Mango
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Mango's brand values and product lines. Familiarise yourself with their latest collections and understand what sets them apart in the fashion industry. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and maintain a positive atmosphere, as this is crucial for the role.
✨Customer Service is Key
Mango places a high value on customer service, so be ready to discuss how you would ensure an excellent shopping experience. Think of specific strategies you’ve used in the past to enhance customer satisfaction and how you would implement these in the new store.
✨Be Ready to Adapt
The retail environment can change rapidly, so demonstrate your flexibility and adaptability during the interview. Share instances where you’ve successfully navigated changes or challenges in a fast-paced setting, showing that you can thrive under pressure and keep your team focused on their goals.