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- Tasks: Lead the store floor, ensuring top-notch customer service and motivating your team.
- Company: Mango is a vibrant fashion brand from Barcelona, present in over 120 countries.
- Benefits: Enjoy a 35% discount, access to training, and international growth opportunities.
- Why this job: Join a dynamic team, develop your skills, and thrive in a creative environment.
- Qualifications: Looking for enthusiastic individuals with strong communication and leadership skills.
- Other info: Flexible hours required; work 24 hours over 3-4 days, Monday to Sunday.
The predicted salary is between 24000 - 33600 £ per year.
At Mango we style everything we do with passion. Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.
Our multicultural team, is the driving force behind our success, connecting our unique style with people all over the world.
YOUR NEW POSITION:
For our store in Edinburgh- St James Quarter – we are looking for a Floor Manager to join our team.
24 hours per week- over 3-4 days, flexibility Monday- Sunday required
Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team
- To ensure that sales targets are implemented, achieved and exceeded in store
- To prioritise customer service above all other tasks
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
YOUR BENEFITS:
- As a member of the Mango team, you\’ll get a 35% discount on all our lines, so that you\’ll always be wearing the latest!
- Employee Assistance Programme (EAP): confidential helpline, money concerns, general well-being and legal advice.
- At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you towards success.
- Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further, therefore, we are committed to providing equal opportunities for all, valuing each person\’s authenticity.
Taking Fashion
Further
FLOOR MANAGER (24 hours, St James Quarter) employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FLOOR MANAGER (24 hours, St James Quarter)
✨Tip Number 1
Familiarise yourself with Mango's brand values and culture. Understanding their passion for creativity and innovation will help you align your responses during the interview, showcasing how you can contribute to their dynamic environment.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail setting. Highlight your ability to motivate others and achieve sales targets, as this is crucial for the Floor Manager role.
✨Tip Number 3
Demonstrate your customer service skills by sharing specific instances where you went above and beyond to enhance the shopping experience. This will show that you prioritise customer satisfaction, which is key for this position.
✨Tip Number 4
Be ready to discuss how you handle change and adapt to new challenges. The fast-paced nature of retail requires flexibility, so showcasing your adaptability will make you a strong candidate for the role.
We think you need these skills to ace FLOOR MANAGER (24 hours, St James Quarter)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any previous roles where you led a team or achieved sales targets, as these are key aspects of the Floor Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your ability to motivate a team. Mention specific examples of how you've provided excellent customer service and met sales goals in past roles.
Showcase Your Leadership Skills: In your application, highlight your leadership style and how you inspire and develop your team. Use examples that demonstrate your ability to communicate effectively and adapt to changing environments.
Research Mango's Values: Familiarise yourself with Mango's brand values and culture. Incorporate this understanding into your application to show that you align with their mission of creativity, innovation, and authenticity.
How to prepare for a job interview at Mango
✨Show Your Passion for Customer Service
As a Floor Manager, you'll need to demonstrate your commitment to excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of prioritising customer needs.
✨Highlight Your Leadership Skills
Discuss your experience in leading and motivating teams. Provide specific instances where you successfully coached team members or improved team performance. This will help the interviewers see that you can inspire others and maintain a positive atmosphere in the store.
✨Be Prepared to Discuss Sales Targets
Since achieving sales targets is a key responsibility, be ready to talk about how you've met or exceeded targets in previous roles. Use metrics or specific achievements to illustrate your success, showing that you're target-oriented and results-driven.
✨Demonstrate Adaptability
The retail environment can be dynamic, so it's crucial to show that you can adapt to changes. Share examples of how you've handled unexpected situations or changes in your previous jobs, highlighting your ability to stay calm and focused under pressure.
