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- Tasks: Lead a dynamic team and ensure top-notch customer service on the shop floor.
- Company: Exciting fashion retail brand located on Oxford Street.
- Benefits: Flexible hours, growth opportunities, and a vibrant work environment.
- Other info: Perfect for those looking to grow in a rapidly expanding company.
- Why this job: Join a fast-paced team and make a real impact in a thriving retail space.
- Qualifications: Passion for people, strong communication skills, and a target-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
For our flagship in Oxford Street, we are looking for a Floor Manager to join our team. Reporting to the Store Director, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours over 5 days per week. Fully flexibility required Monday to Sunday.
YOUR MAIN RESPONSIBILITIES:
- To ensure and provide an excellent level of customer service in the store.
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team.
- To ensure that sales targets are implemented, achieved and exceeded in store.
- To prioritise customer service above all other tasks.
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example.
ABOUT YOU:
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Floor Manager in City of London employer: Mango
Contact Detail:
Mango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in City of London
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how you can align your experience with what they stand for. This will help you connect better during the conversation.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences and how they relate to the Floor Manager role. Highlight your leadership skills and how you've motivated teams in the past.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Ask about team dynamics or how success is measured in the store.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Floor Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about customer service and leading a team. Share specific examples of how you've motivated others or created a positive atmosphere in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Floor Manager position. Highlight relevant experience that showcases your ability to meet sales targets and provide excellent customer service. We love seeing how your skills align with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Mango
✨Know the Store Inside Out
Before your interview, make sure you familiarise yourself with the store's layout, products, and services. This will not only show your enthusiasm but also help you discuss how you can enhance customer service and sales effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your ability to lead and inspire others, which is crucial for a Floor Manager.
✨Understand Customer Service Excellence
Be ready to discuss what excellent customer service means to you. Share your thoughts on how to prioritise customer needs and how you would train your team to achieve high standards. This shows that you’re aligned with the company’s values.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a team under pressure. Practising your responses will help you think on your feet and demonstrate your problem-solving skills during the interview.