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For Companies At a Glance
- Tasks: Assist customers via email, phone, and live chat while processing orders and managing returns.
- Company: Join a friendly, established business in Brentwood focused on e-commerce growth.
- Benefits: Gain hands-on experience with full training provided and a supportive team environment.
- Why this job: Perfect for those starting their career, eager to learn and make an impact in e-commerce.
- Qualifications: Friendly attitude, good communication skills, basic computer skills, and a willingness to learn.
- Other info: In-person role, Monday to Friday, ideal for high school and college students.
Role: Ecommerce Customer Service Assistant Location: Brentwood Hours – Monday -Friday – in person Established Brentwood based business looking for a motivated E-commerce & Customer Service Assistant to join a friendly team. This is the perfect opportunity for someone at the start of their career who’s eager to learn, grow, and make a real impact across our ecommerce activity. Key Responsibilities • Customer Support Answering customer queries via email, phone, and live chat. Helping with basic issues like tracking orders and answering product questions. • Order Processing o Carrying out all admin involved with processing orders and making sure they’re dispatched on time. o Helping to manage returns, refunds, and exchanges. • E-commerce Assistance o Updating product listings, including descriptions and photos (full training will be provided) o Keeping an eye on stock levels and flagging when things are running low. • General Admin o Supporting the team with basic office tasks and helping keep things organised. What We’re Looking For • A friendly, positive attitude – you must love helping people and problem solving • Good communication skills, both written and verbal • Basic computer skills (e.g., emails, typing, browsing) – we’ll teach you the rest of our clever software and systems! • Organised and reliable with an eagerness to learn. • Bonus points if you’re a natural problem-solver or have retail experience. To apply please email your CV Mango Solutions Recruitment Group are acting as The Employment Agency
Ecommerce Customer Service Assistant employer: Mango Solutions Recruitment Ltd
Contact Detail:
Mango Solutions Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with someone from the company, express your eagerness to help customers and solve problems. A friendly attitude can make a big difference.
✨Tip Number 2
Familiarize yourself with common e-commerce platforms and customer service tools. Even if you haven't used them before, having a basic understanding will show that you're proactive and ready to learn.
✨Tip Number 3
Highlight any experience you have in retail or customer-facing roles during your conversations. Even if it's informal, sharing these experiences can demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think of examples where you've solved problems or helped others, as this will showcase your problem-solving skills and positive attitude.
We think you need these skills to ace Ecommerce Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experiences align with their needs.
Craft a Friendly Cover Letter: Write a cover letter that reflects your positive attitude and eagerness to help. Mention specific examples of your customer service experience or problem-solving skills to make a strong impression.
Highlight Relevant Skills: In your CV, emphasize your communication skills, basic computer proficiency, and any relevant experience in retail or customer service. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Mango Solutions Recruitment Ltd
✨Show Your Enthusiasm
Make sure to express your eagerness to learn and grow within the role. A friendly and positive attitude will resonate well with the team, so let your passion for customer service shine through.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or a product issue. Think of examples from your past experiences that demonstrate your problem-solving skills.
✨Familiarize Yourself with E-commerce Basics
Even if you’re new to e-commerce, having a basic understanding of online shopping processes, order management, and customer interactions can give you an edge. Research common e-commerce platforms and their functionalities.
✨Highlight Your Communication Skills
Since good communication is key in this role, be prepared to showcase your written and verbal skills. Practice explaining complex ideas simply and clearly, as you may need to do this when assisting customers.
