Registered Care Manager

We are seeking an experienced, motivated and dedicated Registered Care Manager to lead and develop our growing domiciliary care service. This is an exciting opportunity for a passionate individual who is committed to delivering outstanding care services while driving operational excellence and business growth.

The successful candidate will be responsible for managing and growing an effective and efficient home care service within a defined geographic region through a team of suitably qualified and supported staff, ensuring the highest standards of care delivery and operational performance. This role requires a strong leader with excellent organisational, communication and people management skills, alongside a sound understanding of compliance, safeguarding and the regulatory framework governing domiciliary care services.

• To ensure the provision of high quality care services to vulnerable people living in their own home and manage deploy teams of Care Workers who provide care and support to vulnerable adults.
• To ensure consistent application of company policies, procedures and approved practices, promoting the aims and values and participate in and contribute to the strategic management.
• To ensure all statutory obligations are fully met also meet and exceed all financial and growth targets.

• To ensure supervision and appraisal policy is implemented for all staff and scheduling is carried out efficiently, enabling Care Staff to spend the allocated care time with each service user.
• To ensure Care Staff follow agreed care and service user plans with particular reference to visit length and working practices that meet or exceed Fundamental Standards also ensure that appropriate records are maintained within Service Users’ homes.
• To ensure that all visits, including times are confirmed by signed timesheets from the service user and Care Worker also ensure sufficient staff are recruited to fulfil the needs of service users.
• To liaise with Team Leaders and Quality/Training Managers to plan marketing activity and spending, making recommendations to the Operations Manager.
• To identify development and training needs, recommending suitable training programmes and participating in the delivery of training where appropriate. To maintain accurate records relating to recruitment, training, supervision, sickness, holidays and staff absences.
• To ensure all service users undergo suitable initial assessments, including care needs and health & safety risk assessments.
• To maintain accurate assessment records and ensure actions required to mitigate risks are completed.
• To be responsible for the health and safety of staff and service users by ensuring Company Health & Safety policies and procedures are followed at all times.
• To ensure service users and their informal carers are consulted throughout care planning and service delivery.
• To ensure service user reviews are carried out and recorded in line with Fundamental Standards and Local Authority requirements.
• To effectively manage complaints, compliments and comments, including remedial action and record keeping.
• To ensure compliance with the Data Protection Act and all subsequent revisions relating to service user and Care Worker records.
• To ensure monies due from Care Workers are recovered in a timely manner, build and maintain positive working relationships with Local Authority representatives.
• To monitor Key Performance Indicators (KPIs) and accurately report statistics daily, weekly and periodically to senior management ensure effective and timely communication within the office with field staff, service users, purchasers and stakeholders.

• Previous experience within domiciliary care management.
• Strong leadership and team management skills.
• Excellent organisational and communication abilities.
• Sound understanding of CQC regulations and Fundamental Standards.
• Ability to work under pressure and manage multiple priorities effectively.
• Experience managing budgets, recruitment and performance targets.
• A commitment to delivering outstanding person centred care.

• Competitive salary package.
• Career progression opportunities.
• Supportive working environment.
• Ongoing training and professional development.
• Opportunity to make a real difference within the community.

If you are an ambitious and compassionate care professional looking to take the next step in your career we would love to hear from you.