At a Glance
- Tasks: Manage customer accounts and ensure smooth delivery operations in a fast-paced environment.
- Company: Join Mango Couriers, a dynamic logistics provider with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Flexible hours with potential for weekend work in a supportive team.
- Why this job: Be part of a growing team and make a real impact in logistics.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are always looking for energetic, open-minded, customer-friendly people to join our team. If you have any of these qualities and think you can add something sweet to our growing team, we’d be happy to hear from you.
About Us
Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering bespoke solutions tailored to our clients’ needs, combining excellent customer service with reliable logistics expertise.
Role Overview
We are seeking a motivated Account Manager / Customer Service Executive with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.
Key Responsibilities
- Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships.
- Handle day-to-day customer queries and provide service updates in a timely, professional manner.
- Manage and process bookings for overnight, international, and same-day deliveries.
- Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services.
- Provide accurate documentation and tracking for shipments.
- Proactively resolve service issues and, when necessary, elevate them.
- Identify opportunities to upsell services and grow existing accounts.
- Support warehouse/same-day operations when required.
Required Qualifications
- Proven customer service experience with a solid background in logistics.
- Strong understanding of overnight, international, and same-day bookings.
- Excellent communication and interpersonal skills (written and verbal).
- Highly organized with strong attention to detail.
- Confident, persuasive, and able to handle customer-facing interactions.
- Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems.
- Flexible; may include some weekend and out-of-hours work.
- Background in warehouse or same-day courier operations.
- Experience supporting sales teams or account growth within logistics.
What We Offer
- Competitive salary (dependent on experience).
- Full-time role, 40 hours per week.
- Opportunity to grow with a fast-developing logistics and warehouse solutions company.
- Supportive team environment with career progression potential.
Operations Assistant – Same-Day / Next-Day Delivery Service employer: Mango Logistics Group
Mango Couriers is an excellent employer for those seeking a dynamic and rewarding career in logistics. With a supportive team environment and ample opportunities for career progression, employees can thrive while contributing to our bespoke delivery solutions. Located in BR5, we offer a competitive salary and a culture that values energetic, customer-focused individuals who are eager to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant – Same-Day / Next-Day Delivery Service
✨Tip Number 1
Get to know the company inside out! Research Mango Couriers and understand their services, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Operations Assistant role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and logistics. Think about specific examples from your past experiences that highlight your skills and how they align with the job description. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Operations Assistant – Same-Day / Next-Day Delivery Service
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share a bit about what makes you unique – it helps us get to know you better.
Tailor Your Application:Make sure to customise your application for the Operations Assistant role. Highlight your relevant experience in logistics and customer service, and explain how your skills align with what we’re looking for. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mango Logistics Group
✨Know Your Logistics
Make sure you brush up on your logistics knowledge before the interview. Understand the ins and outs of same-day and next-day delivery services, as well as how they differ from overnight and international bookings. This will show that you're not just interested in the role but also have a genuine understanding of the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries or resolved service issues in the past. Be ready to discuss specific situations where your communication skills made a difference. This is crucial for a role that focuses heavily on client relationships.
✨Be Detail-Oriented
Since the role requires strong attention to detail, think of instances where your organisational skills shone through. Whether it was managing bookings or ensuring accurate documentation, having concrete examples will help demonstrate your fit for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how they handle peak delivery times. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
