We are always looking for energetic, open-minded, customer-friendly people to join our team. If you have any of these qualities and think you can add something sweet to our growing team, we’d be happy to hear from you.
Job Title: Account Manager / Customer Service Executive
Location: BR5 (Predominantly Office-Based)
Hours: Full-Time, 40 Hours per Week
About Us
Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering bespoke solutions tailored to our clients’ needs, combining excellent customer service with reliable logistics expertise.
Role Overview
We are seeking a motivated Account Manager / Customer Service Executive with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.
Key Responsibilities
- Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships.
- Handle day-to-day customer queries and provide service updates in a timely, professional manner.
- Manage and process bookings for overnight, international, and same-day deliveries.
- Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services.
- Provide accurate documentation and tracking for shipments.
- Proactively resolve service issues and escalat when necessary.
- Identify opportunities to upsell services and grow existing accounts.
- Support warehouse/same-day operations when required.
- Proven customer service experience with a solid background in logistics .
- Strong understanding of overnight, international, and same-day bookings .
- Excellent communication and interpersonal skills (both written and verbal).
- Highly organised with strong attention to detail.
- Confident, persuasive, and able to handle customer-facing interactions.
- Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems.
- Flexible- May include some weekend and OOH
- Background in warehouse or same-day courier operations.
- Experience supporting sales teams or account growth within logistics.
What We Offer
- Competitive salary (dependent on experience).
- Full-time role, 40 hours per week.
- Opportunity to grow with a fast-developing logistics and warehouse solutions company.
- Supportive team environment with career progression potential.
About a year ago after using a seriously inefficient logistics company for many years we moved to Mango. What a difference. Clean and tidy warehouse. Great operating system (Mintsoft) and incredibly efficient and nice team of people working there. Daniel, the warehouse manager, and his team are a total pleasure to work with We cannot recommend them highly enough.
About a year ago after using a seriously inefficient logistics company for many years we moved to Mango. What a difference. Clean and tidy warehouse. Great operating system (Mintsoft) and incredibly efficient and nice team of people working there. Daniel, the warehouse manager, and his team are a total pleasure to work with We cannot recommend them highly enough. Lee Marks
We at modulyss have used mangos for our carpet tile sampling and delivery service for over three years and love the "can do attitude" we receive from the mangos team. We get an excellent service which is consistent and quick. We are working collaboratively to develop a sustainable and carbon neutral delivery service in London and enjoy the ideas we are coming up with to ensure our samples are circular and not disposed of in landfill. As we grow mangos have continued to adapt to our needs and focus on sustainability and service with us. I would recommend mangos to any company apart from my competitors.
Runtech have been fortunate to be able to count on Mango’s warehousing and courier services for many years now. They have continued to adapt and improve their solutions, and always doing so in a friendly and helpful way. They can adapt to changing schedules, quick turnarounds and provide secure local and international delivery. I would definitely recommend them.
Runtech have been fortunate to be able to count on Mango’s warehousing and courier services for many years now. They have continued to adapt and improve their solutions, and always doing so in a friendly and helpful way. They can adapt to changing schedules, quick turnarounds and provide secure local and international delivery. I would definitely recommend them. Matt Runtech
Beeing available in the UK market quickly and efficiently is one of the most difficult and stresfull tasks for every company. Mango Logistics is amazing of taking care of the everyday storage and distribution need, thus giving us the time to focus and work on building our brand.
Mango Logistics group are flexible, efficient and friendly. As an IT support company, Mango have been fundamental in making sure that broken computers and brand new equipment get from A to B. They make sure our items are delivered on time, in the right condition and with little to no problems, making our lives a lot easier. We have worked with Mango Logistics for a while now and Lucidica would not be without them.
If you are looking for a shipping company – I strongly recommend Mango Logistics Group. I would especially like to thank Shay Shaham, for a professional and reliable service and especially for being courteous and humane! After being stung by Eastwind shipping company who held my personal belongings for a month and a half, I asked for a recommendation on facebook and came to Shay, who helped me personally and was available at any time to help. So again – I strongly recommend Mango Logistics Group! And to charming Shay who made sure I had a corrective experience – lots and lots of thanks !!!
Mango is proud to work with
Mango Logistics Group is one of London’s best-loved courier and storage companies. Based minutes away from London Bridge/Tower Bridge, the group is made up of three companies, Mango Couriers, Mango Storage and Mango International which individually and collectively offer bespoke logistics solutions to a varying number of industries
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Warehouse Manager – Busy 3PL (BR5, Orpington ) in London employer: Mango Logistics Group
Mango Couriers is an excellent employer that values its team members by fostering a supportive and collaborative work culture in BR5. With a focus on employee growth, we offer ongoing training and development opportunities, ensuring that our staff can thrive in their roles while contributing to the success of our key customer accounts. Join us for a rewarding career where your contributions directly impact our clients' satisfaction and operational excellence.
