At a Glance
- Tasks: Manage customer accounts and ensure smooth delivery operations in a fast-paced environment.
- Company: Join Mango Couriers, a dynamic logistics provider with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Flexible hours with potential for weekend work in a supportive team.
- Why this job: Be part of a growing team and make a real impact in logistics.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are always looking for energetic, open-minded, customer-friendly people to join our team. If you have any of these qualities and think you can add something sweet to our growing team, we’d be happy to hear from you.
About Us
Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering bespoke solutions tailored to our clients’ needs, combining excellent customer service with reliable logistics expertise.
Role Overview
We are seeking a motivated Account Manager / Customer Service Executive with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.
Key Responsibilities
- Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships.
- Handle day-to-day customer queries and provide service updates in a timely, professional manner.
- Manage and process bookings for overnight, international, and same-day deliveries.
- Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services.
- Provide accurate documentation and tracking for shipments.
- Proactively resolve service issues and, when necessary, elevate them.
- Identify opportunities to upsell services and grow existing accounts.
- Support warehouse/same-day operations when required.
Required Qualifications
- Proven customer service experience with a solid background in logistics.
- Strong understanding of overnight, international, and same-day bookings.
- Excellent communication and interpersonal skills (written and verbal).
- Highly organized with strong attention to detail.
- Confident, persuasive, and able to handle customer-facing interactions.
- Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems.
- Flexible; may include some weekend and out-of-hours work.
- Background in warehouse or same-day courier operations.
- Experience supporting sales teams or account growth within logistics.
What We Offer
- Competitive salary (dependent on experience).
- Full-time role, 40 hours per week.
- Opportunity to grow with a fast-developing logistics and warehouse solutions company.
- Supportive team environment with career progression potential.
Operations Assistant – Same-Day / Next-Day Delivery Service in London employer: Mango Logistics Group
Mango Couriers is an excellent employer, offering a dynamic and supportive work environment where employees can thrive in their careers. With a focus on customer service excellence and logistics expertise, we provide ample opportunities for professional growth and development, all while being part of a friendly team in BR5. Join us to contribute to our mission of delivering bespoke solutions and enjoy the benefits of a competitive salary and a collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant – Same-Day / Next-Day Delivery Service in London
✨Tip Number 1
Get to know the company inside out! Research Mango Couriers and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and logistics. Think about your past experiences and how they relate to the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Assistant – Same-Day / Next-Day Delivery Service in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We love candidates who can demonstrate their ability to handle queries and build relationships, so share specific examples of how you've done this in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match our job description. We want to see how you can add something sweet to our team!
Be Detail-Oriented:Since we’re all about logistics, attention to detail is key. Make sure your application is free from typos and clearly structured. This shows us you’re organised and take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mango Logistics Group
✨Know Your Logistics
Make sure you brush up on your logistics knowledge before the interview. Understand the ins and outs of same-day and next-day delivery services, as well as how they differ from international bookings. This will show that you're not just interested in the role but also have a genuine understanding of the industry.
✨Show Off Your Customer Service Skills
Since this role is all about maintaining client relationships, be ready to share specific examples of how you've excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle customer-facing interactions confidently.
✨Be Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks, such as processing bookings and liaising with different teams. Mention any tools or systems you use to stay organised, as this will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the company's growth plans or how they measure success in the Account Manager role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
