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- Tasks: Build strong client relationships and manage logistics bookings with a focus on customer service.
- Company: Join Mango Couriers, a fast-growing logistics provider with a supportive team culture.
- Benefits: Competitive salary, full-time hours, and opportunities for career progression.
- Why this job: Make a real impact in logistics while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and a background in logistics are essential.
- Other info: Flexible hours may include weekends; great for those looking to grow in the industry.
The predicted salary is between 28800 - 48000 £ per year.
We are always looking for energetic, open-minded, customer-friendly people to join our team. If you have any of these qualities and think you can add something sweet to our growing team, we would be happy to hear from you.
Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering bespoke solutions tailored to our clients' needs, combining excellent customer service with reliable logistics expertise.
We are seeking a motivated Account Manager / Customer Service Executive with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.
Key Responsibilities- Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships.
- Handle day-to-day customer queries and provide service updates in a timely, professional manner.
- Manage and process bookings for overnight, international, and same-day deliveries.
- Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services.
- Provide accurate documentation and tracking for shipments.
- Proactively resolve service issues and escalate when necessary.
- Identify opportunities to upsell services and grow existing accounts.
- Support warehouse/same-day operations when required.
- Proven customer service experience with a solid background in logistics.
- Strong understanding of overnight, international, and same-day bookings.
- Excellent communication and interpersonal skills (both written and verbal).
- Highly organised with strong attention to detail.
- Confident, persuasive, and able to handle customer-facing interactions.
- Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems.
- Flexible - may include some weekend and out-of-hours work.
- Background in warehouse or same-day courier operations.
- Experience supporting sales teams or account growth within logistics.
What We Offer
- Competitive salary (dependent on experience).
- Full-time role, 40 hours per week.
- Opportunity to grow with a fast-developing logistics and warehouse solutions company.
- Supportive team environment with career progression potential.
To apply, send your CV to LNKD1_UKTJ.
Account Manager / Customer Service Executive employer: Mango Logistics Group
Contact Detail:
Mango Logistics Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager / Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your customer service skills. Remember, they want to see how you handle real-life scenarios!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team at Mango Couriers.
We think you need these skills to ace Account Manager / Customer Service Executive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and built relationships in the past, so share specific examples that showcase your skills!
Tailor Your CV: Don’t just send a generic CV! Tailor it to fit the Account Manager / Customer Service Executive role. Use keywords from the job description to show us you understand what we’re looking for and how you can meet those needs.
Be Detail-Oriented: Since this role requires strong attention to detail, make sure your application is free from typos and errors. A polished application reflects your organisational skills and professionalism, which we value highly at Mango Couriers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mango Logistics Group
✨Know Your Logistics
Make sure you brush up on your logistics knowledge before the interview. Understand the ins and outs of overnight, international, and same-day deliveries. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you resolved issues or built strong relationships with clients. This will help you illustrate your ability to handle customer queries effectively.
✨Be Detail-Oriented
Since the role requires a strong attention to detail, be ready to discuss how you manage tasks and ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised, especially when managing multiple bookings.
✨Practice Your Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal skills. Remember, it’s not just what you say, but how you say it that counts!
