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For Companies At a Glance
- Tasks: Manage client accounts and ensure smooth delivery operations while providing top-notch customer service.
- Company: Join Mango Logistics, a fast-growing logistics provider with a focus on bespoke solutions.
- Benefits: Competitive salary, full-time hours, and opportunities for career progression.
- Why this job: Be the key contact for clients and make a real impact in the logistics industry.
- Qualifications: Experience in customer service and logistics, with strong communication skills.
- Other info: Dynamic team environment with potential for growth in a thriving company.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Join to apply for the Account Manager / Customer Service Executive role at Mango Logistics Group.
Job Title
Account Manager / Customer Service Executive
Location
BR5 (Predominantly Office-Based)
Hours
Full-Time, 40 Hours per Week
About Us
Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering bespoke solutions tailored to our clients needs, combining excellent customer service with reliable logistics expertise.
Role Overview
We are seeking a motivated Account Manager / Customer Service Executive with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.
Key Responsibilities
- Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships.
- Handle day-to-day customer queries and provide service updates in a timely, professional manner.
- Manage and process bookings for overnight, international, and same-day deliveries.
- Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services.
- Provide accurate documentation and tracking for shipments.
- Proactively resolve service issues and escalate when necessary.
- Identify opportunities to upsell services and grow existing accounts.
- Support warehouse/same-day operations when required.
Essential Skills & Experience
- Proven customer service experience with a solid background in logistics.
- Strong understanding of overnight, international, and same-day bookings.
- Excellent communication and interpersonal skills (both written and verbal).
- Highly organized with strong attention to detail.
- Confident, persuasive, and able to handle customer-facing interactions.
- Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems.
- Flexible – May include some weekend and out-of-hours work.
Desirable
- Background in warehouse or same-day courier operations.
- Experience supporting sales teams or account growth within logistics.
What We Offer
- Competitive salary (dependent on experience).
- Full-time role, 40 hours per week.
- Opportunity to grow with a fast-developing logistics and warehouse solutions company.
- Supportive team environment with career progression potential.
To Apply
To apply, send your CV to
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#J-18808-Ljbffr
Account Manager / Customer Service Executive employer: Mango Logistics Group
Contact Detail:
Mango Logistics Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager / Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mango Logistics Group thoroughly. Understand their services and values, so you can show how your experience aligns with their needs. Tailor your answers to highlight your customer service skills and logistics background.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to be confident and persuasive. Role-play common interview scenarios with a friend to get comfortable with articulating your thoughts clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mango team and ready to dive into the logistics world.
We think you need these skills to ace Account Manager / Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and logistics background to show us you're the perfect fit for the Account Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about logistics and customer service. Share specific examples of how you've successfully managed client relationships or resolved issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mango Logistics Group
✨Know Your Logistics
Make sure you brush up on your logistics knowledge before the interview. Understand the ins and outs of overnight, international, and same-day deliveries. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or built strong relationships with clients. This will help you illustrate your ability to handle customer queries effectively.
✨Be Detail-Oriented
Since the role requires a strong attention to detail, be ready to discuss how you manage tasks and ensure accuracy in your work. You might want to mention any tools or methods you use to stay organised, especially when managing multiple bookings.
✨Practice Your Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal skills and ensure you come across as professional and personable.