Service Support Technician

Overview

Joining the CLS team and reporting to RMA Team Leader, the Service Support Technician will be responsible for delivering efficient and effective Survey and repair across the entire portfolio of systems and equipment. The service team is also responsible for the build of Spare components ordered by customers.

Key Responsibilities

• Assist the RMA team leader in coordinating and processing all customer returns and warranties in line with the R&SS process, ensuring RMA receipt and survey TAT is carried out in accordance with agreed metric.
• Fault finding and evaluation of RMA returns and provide feedback via RMA Survey reports.
• Carry out repairs, servicing and functional testing of RMA field returns.
• Support in the assembly and testing of customer spares orders.
• Liaise with CLS, Operations and Quality, resolving issues as required, providing reports and assisting in 8D investigations as required.
• Assist the team leader in maintaining, reviewing, and updating process documentation on a regular basis.
• Upkeep and maintenance of RMA area, tools, and equipment in line with 6S process.
• Provide off-site support if required.
• Other duties as required.

Skills & Experience

Essential

• Prior experience in an Electromechanical service and repair environment.
• Knowledge and use of Electronic test equipment such as DVM and Oscilloscope.
• The ability to read and understand technical drawings.
• The ability to work as part of a team.
• Have good problem-solving skills.
• A keen desire to learn.
• Be able to take instructions and work under own initiative.
• Be computer literate with good working knowledge of MS office and JIRA.
• Have an understanding of working in a matrix based business.

Desirable

• Background in high value equipment
• Previous MOD experience (Reme) could be advantageous

Personal Attributes

• Demonstrates our company values of Teamwork, Integrity, Excellence and Courage.
• Highly organised and methodical approach, with an eye for detail.
• The ability to work independently and meet deadlines.
• A flexible, conscientious, and diligent attitude.
• Excellent communication, interpersonal and written skills.
• A resilient and adaptable approach at all times.
• Ability to balance multiple tasks with changing priorities.
• Understanding of IPC and J Standards.

Work life balance

37.5 hour working week

Lunchtime finishes on a Friday

Hybrid / flexible working arrangements

28 days annual leave

Christmas closure

Holiday purchasing scheme

Benefits

Group pension plan – matched contributions up to 5%

Income protection scheme

Employee Assistance Programme gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations

Life assurance policy, including bereavement counselling and probate helpline

Company shares incentive plan and save as you earn scheme

Electric vehicle salary sacrifice scheme

Wellbeing initiatives, including access to wellbeing app and the addition of mental health support for all employees. Plus, regular activities across our sites to support and promote wellbeing

Regular sports and social activities

Gym membership discounts

Reward platform (high street discounts, employee benefits, health, and wellbeing offerings).

Recruitment referral bonus scheme

Excellent learning & development opportunities

Great working environment with free, onsite car parking across all our locations

Security Clearance Requirements

Due to the nature of our business, our staff need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.