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- Tasks: Be the go-to person for residents, ensuring they feel supported and informed during projects.
- Company: Join a supportive team focused on community engagement and project success.
- Benefits: Enjoy a competitive salary, pension, holiday allowance, and training opportunities.
- Other info: Opportunity to work independently and collaboratively in a rewarding role.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer-facing roles with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Please note that this role is a contract for a minimum of 6 months with potential to be extended. We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects.
Key Responsibilities
- Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner.
- Build positive relationships with residents to ensure a high level of customer satisfaction.
- Keep residents informed about project timelines, upcoming works, and any disruptions.
- Coordinate access to properties for inspections, surveys, and construction works.
- Maintain accurate records of resident interactions and communications.
- Support vulnerable residents and elevate issues where necessary.
- Work closely with site teams, contractors, and housing management to ensure smooth project delivery.
- Organise and attend resident meetings, drop-in sessions, and community events.
Requirements
- Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing).
- Strong communication and interpersonal skills.
- Ability to handle sensitive situations with professionalism and empathy.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and basic IT systems.
- Full UK driving licence (if required).
Desirable
- Experience working on refurbishment or planned maintenance projects.
- Knowledge of social housing regulations and tenant engagement practices.
What We Offer
- Competitive salary/package.
- Company benefits - e.g., pension, holiday allowance, training opportunities.
- Supportive and collaborative working environment.
Resident Liaison Officer - Bracknell employer: Mane Energy
Contact Detail:
Mane Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. Attend local events or online webinars where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Resident Liaison Officer role. Highlight your experience and how you can build positive relationships with residents.
✨Tip Number 3
Stay informed about the projects in Bracknell! Knowing the ins and outs of local housing developments will help you stand out. It shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and get back to you faster.
We think you need these skills to ace Resident Liaison Officer - Bracknell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer or in similar customer-facing roles. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant experience!
Show Your Empathy: Since this role is all about building relationships with residents, it’s crucial to demonstrate your empathetic side. Share examples of how you've handled sensitive situations in the past, showing us that you can connect with people and address their concerns effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Mane Energy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as addressing resident queries and coordinating access for inspections. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Resident Liaison Officer, empathy is crucial. Prepare examples from your past experiences where you've successfully handled sensitive situations or supported vulnerable individuals. This will highlight your ability to connect with residents and manage their concerns effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the projects you'll be involved in or how the team collaborates. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational skills, be ready to discuss how you manage your time and keep track of multiple tasks. You could mention specific tools or methods you use to stay organised, which will reassure them that you can handle the demands of the position.