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- Tasks: Be the go-to person for residents, ensuring their needs are met during housing projects.
- Company: Join a supportive team focused on community and resident satisfaction.
- Benefits: Competitive salary, pension, holiday allowance, and training opportunities.
- Other info: Enjoy a collaborative environment with potential for career growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please note that this role is a contract for a minimum of 6 months with potential to be extended. We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects.
Key Responsibilities
- Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner.
- Build positive relationships with residents to ensure a high level of customer satisfaction.
- Keep residents informed about project timelines, upcoming works, and any disruptions.
- Coordinate access to properties for inspections, surveys, and construction works.
- Maintain accurate records of resident interactions and communications.
- Support vulnerable residents and elevate issues where necessary.
- Work closely with site teams, contractors, and housing management to ensure smooth project delivery.
- Organise and attend resident meetings, drop-in sessions, and community events.
Requirements
- Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing).
- Strong communication and interpersonal skills.
- Ability to handle sensitive situations with professionalism and empathy.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and basic IT systems.
- Full UK driving licence (if required).
Desirable
- Experience working on refurbishment or planned maintenance projects.
- Knowledge of social housing regulations and tenant engagement practices.
What We Offer
- Competitive salary/package.
- Company benefits - e.g., pension, holiday allowance, training opportunities.
- Supportive and collaborative working environment.
Resident Liaison Officer - Bracknell in London employer: Mane Energy
Contact Detail:
Mane Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Bracknell in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. Attend local events or online webinars where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research companies that interest you and reach out directly. A friendly email expressing your interest can go a long way in getting your foot in the door.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific situations with residents and be ready to share your experiences. Confidence is key!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out on your chance to shine!
We think you need these skills to ace Resident Liaison Officer - Bracknell in London
Some tips for your application 🫡
Show Your Empathy: As a Resident Liaison Officer, empathy is key! Make sure to highlight any experiences where you've supported residents or handled sensitive situations. We want to see how you connect with people!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your previous roles and responsibilities. We appreciate a well-structured application that gets straight to the point!
Highlight Relevant Experience: If you've worked in housing, construction, or customer-facing roles before, shout about it! Tailor your application to showcase how your background aligns with the responsibilities of the role. We love seeing relevant experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mane Energy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing resident communications and coordinating with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Resident Liaison Officer, empathy is crucial. Prepare examples from your past experiences where you've successfully handled sensitive situations or supported vulnerable individuals. This will highlight your ability to connect with residents and address their concerns effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like a resident complaining about construction noise or needing urgent assistance. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.