At a Glance
- Tasks: Lead the delivery of support services in a major defence aviation programme.
- Company: Join a respected engineering and defence organisation with a focus on innovation.
- Benefits: Enjoy a permanent role, a 4-day working week, and career development opportunities.
- Other info: Must be eligible for SC clearance; ideal for those passionate about aviation and defence.
- Why this job: Make a real impact in defence while working with key stakeholders and complex operations.
- Qualifications: Experience in service delivery management and strong stakeholder engagement skills required.
The predicted salary is between 55000 - 65000 £ per year.
An exciting opportunity has arisen for an experienced Service Delivery Manager to lead the delivery of sustainment and support services across a major defence aviation programme. This role is responsible for ensuring all sustainment activities are delivered to cost, schedule, quality and performance requirements while maintaining exceptional customer relationships. You will act as the key interface between programme stakeholders and support functions, ensuring service levels, operational performance and contractual obligations are consistently achieved. Working within a highly regulated defence environment, you will oversee service delivery across logistics, field service, deployed operations, maintenance support and compliance activities while driving continuous improvement initiatives.
Key Responsibilities
- Act as the primary point of contact for programme sustainment activities and customer engagement.
- Lead the delivery of support services, ensuring contractual commitments, KPIs and SLAs are achieved or exceeded.
- Coordinate and manage sustainment functions including logistics, field service, deployed operations and service management activities.
- Own and maintain business continuity plans, ensuring they remain current, tested and effective.
- Manage programme risk registers, ensuring risks are identified, mitigated and regularly reviewed.
- Support compliance activities including export controls, audit readiness and governance requirements.
- Manage change requests and coordinate delivery of new customer requirements.
- Monitor service performance and provide regular reporting on operational effectiveness.
- Drive continuous improvement initiatives across service delivery processes.
- Conduct regular service reviews with customers and internal stakeholders.
- Coordinate service transitions and ensure seamless implementation of new services or capabilities.
- Collaborate across multidisciplinary teams to resolve issues and improve service performance.
- Undertake Control Account Management (CAM) responsibilities for allocated work packages.
Skills & Experience Required
- Essential
- Proven experience in Service Delivery Management within a complex engineering, aerospace, defence or technical environment.
- Strong understanding of service management frameworks such as ITIL or ISO/IEC 20000.
- Experience working with Integrated Logistics Support (ILS) frameworks such as Def Stan 00-600.
- Experience supporting Ministry of Defence (MOD) customers.
- Project or programme management experience.
- Experience coordinating multiple stakeholders, resources, timelines and deliverables.
- Strong customer relationship management and stakeholder engagement skills.
- Excellent problem-solving and decision-making abilities.
- Experience managing risk, governance and operational performance.
- Strong communication, leadership and organisational skills.
- Desirable
- Knowledge of airworthiness and aviation support frameworks including: MAAMAOSMAPDAOSCAA Part 145.
- Experience supporting military aviation programmes.
- Continuous improvement and operational excellence experience.
What's on Offer
- Permanent position supporting a critical defence programme.
- 4-day working week (Monday-Thursday).
- Opportunity to work directly with MOD customers and key defence stakeholders.
- Long-term career development within a highly respected engineering and defence environment.
- Involvement in complex, mission-critical support operations.
Security Requirements
Due to the nature of the work, candidates must be eligible to obtain and maintain SC (Security Check) Clearance. Applicants should typically be able to demonstrate a minimum of five years' continuous UK residency to satisfy vetting requirements.
If you have a background in service delivery, defence support, logistics, aviation sustainment or programme management and are looking for a challenging leadership role within a high-profile defence environment, we'd like to hear from you.
Service Delivery Manager in England employer: Mane Energy
As a leading employer in the defence aviation sector, we offer an exceptional work environment that prioritises employee growth and development. Our commitment to a 4-day working week fosters a healthy work-life balance, while our collaborative culture encourages innovation and continuous improvement. Join us to engage with key MOD customers and contribute to mission-critical operations in a highly respected engineering setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in England
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Mane Energy for a Service Delivery Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Service Delivery Manager in England
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Mane Energy, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Mane Energy, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Mane Energy
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Mane Energy.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Mane Energy. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Mane Energy love seeing candidates who not only have technical skills but also fit well within their team culture.
