At a Glance
- Tasks: Coordinate operations, manage communications, and support field engineers at Gatwick Airport.
- Company: Join a dynamic team in the aviation sector with a focus on customer service.
- Benefits: Full-time role with a structured schedule and opportunities for growth.
- Other info: Office-based role with a collaborative team environment.
- Why this job: Be the vital link between customers and engineers, ensuring smooth operations.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
The Operations Controller will be working closely with the Operations Manager, Field and Gatwick based service Technicians and their customers on daily basis.
The Operations Controller will deal with incoming communications in the office and will ensure calls queries are dealt with promptly.
Proactively issuing jobs to field engineers in line with customers' demands.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Base location: Gatwick Airport.
Key responsibilities will include
- Ensuring timely completion of breakdown requests.
- Ensuring the customers are updated at all times.
- Ensuring the engineers time is used effectively.
- Working closely with administration colleagues to maintain accurate customer data.
- Preparing customer quotations and obtaining purchase orders prior commencing work .
- Sourcing of parts or technical requirements where required.
- Providing friendly and courteous customer service.
- Initiating and maintaining ongoing open communications with Vendors, Contact Centres.
- Working closely with internal departments to verify, escalate or correct information where necessary.
- Liaising with engineers and ensuring a smooth running of the operation.
- Managing open job logs.
- Knowledge and skills
- Customer service background is essential.
- Being a professional customer interface and often first point of contact.
- Must be able to multitask and facilitate requirements using internal and external resources.
- Must be proficient using Microsoft Office and software.
- Ability to work in a team environment with flexible and adaptable approach.
- Excellent oral and written communication skills.
Desirable skills
- Supervisory experience in managing staff.
- Knowledge of ground service equipment in aviation sector or similar. xgikmsk
- Exposure to engineering background. Job Type: Full-time Monday - Friday 8am-4pm office based...
Operations Controller in Horley employer: Mane Contract Services
Join a leading civil engineering contractor in East Sussex, where you will play a pivotal role in delivering a major bridge replacement project. Our company fosters a supportive work culture with a strong emphasis on employee growth, offering extensive training programmes and a competitive benefits package, including life assurance, a generous pension scheme, and a vibrant social calendar. With opportunities for career progression and a commitment to safety and quality, this is an excellent place for experienced professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in Horley
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Mane Contract Services and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Mane Contract Services!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Mane Contract Services keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Controller in Horley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Mane Contract Services:This is your chance to really connect with the team at Mane Contract Services. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Mane Contract Services
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Mane Contract Services.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Mane Contract Services that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Mane Contract Services. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
