Datacenter Technician

• Provide day-to-day technical and event support across the Media & Technology Centre and other associated facilities.
• Install, terminate, test and maintain copper and fibre optic cabling, including Cat5e, Cat6, Cat6a and fibre optic systems.
• Install, patch, test and maintain copper and fibre cross-connects through structured Fibre Distribution Frames (CDFS and ODFS), ensuring accurate labelling, documentation and circuit management.
• Carry out fault-finding, troubleshooting and repairs across cabling, connectivity and data centre infrastructure.
• Work closely with technical services teams to provide data centre support and maintain reliable operations across technical facilities.
• Ensure all equipment, cabling and infrastructure are accurately labelled and documented.
• Monitor data centre capacity, assess current utilisation and forecast future infrastructure requirements.
• Monitor building and site monitoring systems, carry out routine checks across technical areas and respond to system alarms.
• Install and test rack power distribution equipment, technical workstation power systems and associated cabling.
• Perform racking and stacking, equipment patching, break-fix activities, decommissioning, infrastructure installations and rack modifications.
• Maintain accurate records of data centre layouts, equipment configurations, cabling infrastructure and technical area changes.
• Manage and maintain Data Centre Infrastructure Management (DCIM) software and associated systems.
• Develop, maintain and support operational processes within the technical centre.
• Provide service desk support for technical centre requests, incidents and infrastructure changes.
• Coordinate contractors and oversee third-party suppliers undertaking work on site.
• Plan, coordinate and oversee new installations, moves, adds and changes (MACs), involving both internal teams and external contractors.
• Complete all mandatory training within the required timeframes.
• Comply with all relevant health, safety and operational procedures.
• Undertake additional duties within the scope of the role as directed by the relevant manager.

Qualifications & Certifications

• City & Guilds 3668-02 qualification covering communications principles, fibre optics and structured cabling.
• BICSI, CCNA, FOA or equivalent industry certifications would be advantageous.
• Valid ECS or CSCS card.

Essential Experience & Technical Skills

• Minimum of 5 years' experience working within a data centre environment.
• Experience supporting live broadcast, media technology or critical IT environments.
• Experience operating and managing DCIM platforms, such as Sunbird or Nlyte.
• Strong technical knowledge of copper and fibre optic cabling systems within data centres.
• Experience testing and certifying copper and fibre installations using specialist equipment, including Fluke and EXFO testers, OTDRs and LSPM tools.
• Practical experience with equipment patching, including power distribution and network connectivity.
• Knowledge of low-voltage power infrastructure, including UPS systems, power distribution units and generators.
• Understanding of fire detection and suppression systems, including VESDA and Inergen.
• Familiarity with Building Management Systems (BMS) and Supervisory Control and Data Acquisition (SCADA) systems.
• Strong troubleshooting skills across server and storage hardware, network cabling, TCP/IP and SNMP protocols, power systems and cooling infrastructure.
• Previous experience working rotating shifts or within a 24/7 operational environment.

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