At a Glance
- Tasks: Lead the delivery of support services in a major defence aviation programme.
- Company: Join a leading organisation in the defence sector with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Work in a highly regulated environment with opportunities for continuous improvement.
- Why this job: Make a real impact in defence while ensuring exceptional service delivery.
- Qualifications: Experience in service delivery management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 75000 £ per year.
An exciting opportunity has arisen for an experienced Service Delivery Manager to lead the delivery of sustainment and support services across a major defence aviation programme. This role is responsible for ensuring all sustainment activities are delivered to cost, schedule, quality and performance requirements while maintaining exceptional customer relationships. You will act as the key interface between programme stakeholders and support functions, ensuring service levels, operational performance and contractual obligations are consistently achieved. Working within a highly regulated defence environment, you will oversee service delivery across logistics, field service, deployed operations, maintenance support and compliance activities while driving continuous improvement initiatives.
Key Responsibilities
- Act as the primary point of contact for programme sustainment activities and customer engagement.
- Lead the delivery of support services, ensuring contractual commitments, KPIs and SLAs are achieved or exceeded.
- Coordinate and manage sustainment functions including logistics, field service, deployed operations and service management activities.
- Own and maintain business continuity plans, ensuring they remain current, tested and effective.
- Manage programme risk registers, ensuring risks are identified, mitigated and regularly reviewed.
- Support compliance activities including export controls, audit readiness and governance requirements.
Service Delivery Manager in Cornwall employer: Mane Contract Services
As a leading employer in the defence aviation sector, we pride ourselves on fostering a dynamic work culture that prioritises employee development and collaboration. Our Service Delivery Managers benefit from comprehensive training programmes, competitive remuneration, and a commitment to work-life balance, all while contributing to critical national security initiatives. Located in a highly regulated environment, our team enjoys unique opportunities for professional growth and the chance to make a meaningful impact in a vital industry.
