At a Glance
- Tasks: Lead the delivery of support services in a major defence aviation programme.
- Company: Join a respected engineering and defence organisation with a focus on innovation.
- Benefits: Enjoy a 4-day working week, career development, and work with key defence stakeholders.
- Other info: Must be eligible for SC clearance; long-term career growth opportunities await.
- Why this job: Make a real impact in mission-critical operations while enhancing your skills.
- Qualifications: Proven experience in service delivery management and strong stakeholder engagement skills.
The predicted salary is between 55000 - 65000 £ per year.
An exciting opportunity has arisen for an experienced Service Delivery Manager to lead the delivery of sustainment and support services across a major defence aviation programme.
This role is responsible for ensuring all sustainment activities are delivered to cost, schedule, quality and performance requirements while maintaining exceptional customer relationships.
You will act as the key interface between programme stakeholders and support functions, ensuring service levels, operational performance and contractual obligations are consistently achieved.
Working within a highly regulated defence environment, you will oversee service delivery across logistics, field service, deployed operations, maintenance support and compliance activities while driving continuous improvement initiatives.
Key Responsibilities
- Act as the primary point of contact for programme sustainment activities and customer engagement.
- Lead the delivery of support services, ensuring contractual commitments, KPIs and SLAs are achieved or exceeded.
- Coordinate and manage sustainment functions including logistics, field service, deployed operations and service management activities.
- Own and maintain business continuity plans, ensuring they remain current, tested and effective.
- Manage programme risk registers, ensuring risks are identified, mitigated and regularly reviewed.
- Support compliance activities including export controls, audit readiness and governance requirements.
- Manage change requests and coordinate delivery of new customer requirements.
- Monitor service performance and provide regular reporting on operational effectiveness.
- Drive continuous improvement initiatives across service delivery processes.
- Conduct regular service reviews with customers and internal stakeholders.
- Coordinate service transitions and ensure seamless implementation of new services or capabilities.
- Collaborate across multidisciplinary teams to resolve issues and improve service performance.
- Undertake Control Account Management (CAM) responsibilities for allocated work packages.
Skills & Experience Required
Essential Proven experience in Service Delivery Management within a complex engineering, aerospace, defence or technical environment.
Strong understanding of service management frameworks such as ITIL or ISO/IEC 20000.
Experience working with Integrated Logistics Support (ILS) frameworks such as Def Stan 00-600.
Experience supporting Ministry of Defence (MOD) customers.
Project or programme management experience.
Experience coordinating multiple stakeholders, resources, timelines and deliverables.
Strong customer relationship management and stakeholder engagement skills.
Excellent problem-solving and decision-making abilities.
Experience managing risk, governance and operational performance.
Strong communication, leadership and organisational skills.
Desirable
Knowledge of airworthiness and aviation support frameworks including: MAA MAOS MAP DAOS CAA Part 145 Experience supporting military aviation programmes.
Continuous improvement and operational excellence experience.
- What’s on Offer
- Permanent position supporting a critical defence programme.
- 4-day working week (Monday-Thursday).
- Opportunity to work directly with MOD customers and key defence stakeholders.
- Long-term career development within a highly respected engineering and defence environment.
- Involvement in complex, mission-critical support operations.
- Security Requirements
Due to the nature of the work, candidates must be eligible to obtain and maintain SC (Security Check) Clearance.
Applicants should typically be able to demonstrate a minimum of five years' continuous UK residency to satisfy vetting requirements.
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Service Delivery Manager in Blackrock employer: Mane Contract Services
Mane Contract Services is an excellent employer, offering a dynamic work environment in Northern Ireland where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to enhance their skills in lean manufacturing and heavy equipment engineering. The company fosters a supportive culture that values teamwork and encourages employees to contribute to meaningful projects that drive efficiency and excellence in manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Blackrock
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Mane Contract Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Mane Contract Services or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Mane Contract Services who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Mane Contract Services!
We think you need these skills to ace Service Delivery Manager in Blackrock
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Mane Contract Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Mane Contract Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Mane Contract Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
