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- Tasks: Supervise event security and stewarding teams, ensuring visitor safety and excellent service.
- Company: Join the ACC Liverpool Group, a vibrant waterfront event campus hosting major events.
- Benefits: Earn £15.88 per hour with flexible casual hours and a dynamic work environment.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of exciting events like concerts and conferences while ensuring guest safety.
- Qualifications: Experience in security and stewarding, with strong leadership and communication skills.
The predicted salary is between 15 - 15 £ per hour.
The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool – as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. The group stages a wide array of national and international events, including the Eurovision Song Contest last year and forthcoming major conferences and entertainment programmes. Excellent stewarding is essential to keeping people safe and ensuring they enjoy their visit to ACC Liverpool.
We are looking for experienced and knowledgeable Casual Event Security & Stewarding Supervisors who focus on visitor safety, lead teams with enthusiasm, and deliver a first‑class service across all events.
Responsibilities- Assist the Event Security & Stewarding Managers on all Security and Stewarding operations across the ACC Liverpool group campus.
- Supervise dedicated Security and Stewarding staff during events, ensuring security measures are performed in line with ACC Liverpool procedures and policies.
- Act as the link between Security and Stewarding teams and event delivery teams, working closely with ACC Liverpool Group Event and Front of House Managers.
- Ensure the Security & Stewarding achieve the highest standard of customer service for ACC Liverpool visitors.
- Deliver team briefings to Security & Stewarding teams on the event floor.
- Ensure all staff are signed in and out for duties, with correct uniform and presentation.
- Manage the signing in and out of relevant kit, including building keys, access cards and ticket scanners.
- Respond to and report incidents accurately and in a timely manner, maintaining radio communication with the Security Control Room team.
- Advocate Health & Safety and Fire Safety across the venue.
- Experience in Stewarding and Security roles.
- Ability to motivate, communicate and be flexible with deployments.
- Experience leading people, giving clear direction and being customer focused.
- Experience of large music, sporting, conference and exhibition events.
- Shows high levels of emotional intelligence and resilience.
- Works well in a team but has autonomy over own area.
- Good at influencing and managing internal/external stakeholders.
- Confident communicator.
The ACC Liverpool Group values a diverse and representative team. We promote equal opportunities and are committed to an inclusive workforce where everyone is respected and treated fairly. We welcome applications from suitable candidates of all ages, disabilities, genders, sexual orientations, races, religions, beliefs and other protected characteristics.
Contract Type: Casual in Liverpool employer: Mandsbankarena
Contact Detail:
Mandsbankarena Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Type: Casual in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the event security and stewarding industry. Attend local events or meet-ups to connect with people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and ensuring visitor safety. Use specific examples from past events to demonstrate how you’ve delivered top-notch service.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t hesitate to apply. Tailor your approach to show how your experience aligns with the responsibilities of the role, especially in managing security and stewarding operations.
✨Tip Number 4
Stay positive and flexible! The event industry can be unpredictable, so being adaptable is key. Show potential employers that you can handle changes with a smile and keep the team motivated, no matter the situation.
We think you need these skills to ace Contract Type: Casual in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in stewarding and security roles. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Show Off Your Leadership Skills: Since the role involves supervising teams, it’s essential to showcase your leadership experience. Share examples of how you've motivated teams and delivered excellent customer service in past roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mandsbankarena
✨Know Your Stuff
Make sure you’re familiar with the ACC Liverpool Group and its events. Research recent events like the Eurovision Song Contest and understand their security protocols. This shows your genuine interest and helps you answer questions more confidently.
✨Show Your Leadership Skills
As a potential supervisor, highlight your experience in leading teams. Prepare examples of how you've motivated staff or handled difficult situations in past roles. This will demonstrate your ability to manage and inspire others effectively.
✨Emphasise Customer Service
Since delivering first-class service is key, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you ensure safety while maintaining a positive visitor experience.
✨Practice Communication
Strong communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and qualifications.