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For Companies At a Glance
- Tasks: Lead and support the Outbound department to achieve operational excellence.
- Company: Join MandM Direct, a dynamic logistics company in Herefordshire.
- Benefits: Enjoy generous holidays, staff discounts, and a birthday day off.
- Why this job: Make a real impact while driving performance in a fast-paced environment.
- Qualifications: Experience managing large teams and strong organisational skills required.
- Other info: Great career growth opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Moreton on Lugg, Herefordshire, United Kingdom
Type: Fixed Term Contract - Up to 18 months
The Role Scope
We are looking for an experienced Operations Manager to join our distribution centre at an exciting time for MandM Direct. This is a hands-on leadership role, supporting the operations manager to deliver operational excellence across our Outbound department. While driving performance, developing employees and ensuring service levels and commercial targets are consistently achieved. This role offers real responsibility, visibility and influence within a fast paced logistics environment, along with the chance to build capability and leave a lasting impact. This opportunity is ideal for a confident operational leader who enjoys driving results.
- Lead and support the day-to-day operational performance of the Outbound function, ensuring KPI’s, service levels and budgeted costs are achieved.
- Effectively manage labour, equipment and resource to deliver shift and departmental targets.
- Drive performance through all outbound activities through coaching, feedback and hands-on leadership.
- Ensure accurate and timely inventory movement through the goods out operation.
- Own the procurement of consumables and maintain control of carrier assets.
- Manage performance, capability and sickness in line with company procedures.
- Promote and maintain a strong health and safety culture.
- Ensure adequate investigations and reporting of all accidents and near misses by MandM employees, agency workers and contractors are in line with company policy and training.
- Support and manage the team in line with all relevant Company Policies, Procedures, legislative requirements and codes of practice.
- Represent the department in internal and external meetings as required.
- Ensure safe site practices at all times are adhered to and processes followed.
About You
- Proven experience in a managerial role managing large teams (100+) within an operational environment.
- Strong financial and commercial awareness.
- Excellent organisational skills with the ability to balance competing priorities.
More than a Role
- Career Growth: Opportunity to grow.
- Staff Discounts: Stay stylish with our exclusive discounts.
- Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week.
- Birthday Delight: Take your special day off to celebrate YOU.
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
Outbound Operations Manager employer: MandM
Contact Detail:
MandM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and operations field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase why you're the perfect fit for the Outbound Operations Manager role at MandM Direct.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven performance and developed teams in previous roles. Highlight your hands-on approach and how it led to operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining MandM Direct and being part of our exciting journey.
We think you need these skills to ace Outbound Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Outbound Operations Manager role. Highlight your managerial experience, especially with large teams, and any relevant achievements in operational excellence.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and developed teams in previous positions. Make it personal and engaging!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you motivate teams and handle challenges. Use real-life scenarios to illustrate your approach to coaching and feedback.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at MandM
✨Know Your Numbers
As an Outbound Operations Manager, you'll need to demonstrate your financial and commercial awareness. Brush up on key performance indicators (KPIs) relevant to logistics and be ready to discuss how you've driven results in previous roles. Bring specific examples of how you managed budgets and achieved targets.
✨Showcase Your Leadership Style
This role requires hands-on leadership, so be prepared to talk about your experience managing large teams. Share stories that highlight your coaching and feedback techniques, and how you've developed team capabilities in a fast-paced environment. Make it clear how you balance operational demands with employee development.
✨Safety First!
Health and safety is a big deal in logistics. Familiarise yourself with best practices and be ready to discuss how you've promoted a strong safety culture in your previous roles. Mention any specific incidents you've managed and how you ensured compliance with company policies and procedures.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in operations management, such as handling unexpected inventory issues or managing underperforming team members. Prepare structured responses that showcase your analytical thinking and decision-making process.
