At a Glance
- Tasks: Lead user experience design from concept to launch, creating intuitive digital journeys.
- Company: Join MandM, a leading online retailer in Herefordshire with a vibrant team culture.
- Benefits: Enjoy generous holiday allowance, staff discounts, and 2 days paid volunteering.
- Other info: Collaborative environment with opportunities for mentorship and career advancement.
- Why this job: Make a real impact on millions of customers' digital experiences while growing your career.
- Qualifications: Proven UX design experience, proficiency in Figma, and knowledge of accessibility standards.
The predicted salary is between 45000 - 55000 £ per year.
Working Pattern: Hybrid (3 Days a week onsite)
The Opportunity:
MandM is evolving how we deliver digital experiences, combining user‑centric design with product‑led ways of working. As we restructure our team and build empowered, cross‑functional squads, we are looking for a Senior UX Designer who will serve as the crucial middle ground in our design team and champion UX across the business. You’ll set the standard for user experience, taking features and journeys from concept to launch while balancing technical feasibility and commercial viability. You will be an essential part of a collaborative team, helping to define success measures and mentor junior talent, while working alongside Product Owners and Tech Leads to deliver a measurable impact on key OKRs.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off‑price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up‑and‑coming brands, giving fantastic value all year round.
Our Office:
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity – everything that MandM is all about.
More than a role:
- Giving Back: 2 days paid volunteering to support a cause you care about
- Career Growth: Opportunity to grow
- Staff Discounts: Stay stylish with our exclusive discounts.
- Generous Holiday Allowance: Enjoy 5 weeks of well‑deserved breaks. You even have the option to buy an extra week.
- Birthday Delight: Take your special day off to celebrate YOU
The Role Scope:
You will undertake end‑to‑end user experience design, translating complex customer problems and requirements into intuitive, accessible digital journeys. Operating within our product model, you will independently drive the design pipeline from initial ideation to production‑ready output, ensuring all solutions alleviate friction and elevate the customer experience. While focusing on core hands‑on contribution, you will also play a key role in reviewing the work of others, maintaining consistency across our design system, and providing valuable mentorship to junior team members as our UX practice grows.
Role Key Responsibilities:
- Produce strong design outputs including wireframes, user flows, low and high‑fidelity prototypes, and component libraries.
- Uphold the design system as the single source of truth across Figma and Storybook to maintain a cohesive experience and drive scalability.
- Balance personal hands‑on contributions with reviewing the work of others to ensure overall quality, consistency, and alignment with brand guidelines.
- Lead in solving challenging edge‑case scenarios and navigate complex user and business requirements.
- Facilitate workshops and design crits to align cross‑functional teams and smoothly negotiate trade‑offs between UX, business goals, and tech debt.
- Clearly articulate design rationale to diverse stakeholders with credibility, professionalism, and engaging storytelling.
- Champion user research, formulate and conduct usability testing that delivers clear outputs to inform data‑led decision‑making.
- Confidently interpret user behaviour data and analytics to ensure designs are thoroughly substantiated.
- Uphold accessibility standards to maintain strict compliance with WCAG 2.1 AA guidelines across all UI designs.
- Collaborate closely with cross‑functional partners in product, engineering, and business stakeholders to ensure refined, scoped, and timely delivery.
- Partner with 3rd parties where necessary to deliver UX/UI wireframes and validation testing.
- Act as a supportive mentor for junior design talent, contributing directly to our internal design culture and knowledge sharing.
About You:
What we’re looking for:
- Core UX Experience: Demonstrated experience working as a UX / Product Designer within a fast‑paced, digital product environment, with a proven track record of handling senior‑level design complexities.
- Design Toolkit: Advanced proficiency in Figma and Adobe Creative Suite, with a strong understanding of how components translate to code (no actual coding required).
- Methodology Alignment: Practical experience working within a product model and Agile/Scrum frameworks and ceremonies is essential.
- Data & Testing Mindset: An inquisitive, data‑led mindset with proven experience preparing, executing, or analysing user research and usability testing.
- Accessibility Knowledge: Strong foundational knowledge of WCAG 2.1 AA accessibility standards and their practical application in UI design.
- Workshop Facilitation (Desirable): Experience leading, planning, and executing design thinking style workshops or design crits is highly advantageous.
Why Join MandM?
Be part of a newly structured team where you can truly champion UX and see a massive, visible impact on the commercial roadmap. Own your end‑to‑end design journey on initiatives that directly shape the digital experience for millions of customers. Have an excellent opportunity to grow your career, with the potential to step into formal line management in the future. Work in a lean, collaborative product squad environment without the bloated corporate red tape.
Our Values:
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
Senior User Experience Designer in Hereford employer: MandM
MandM is an exceptional employer located in the vibrant heart of Hereford City Centre, offering a modern workspace designed for collaboration and creativity. With a strong commitment to employee growth, we provide generous benefits including 2 days of paid volunteering, exclusive staff discounts, and a flexible holiday allowance, all while fostering a culture that values mentorship and impactful contributions to user experience design. Join us to make a meaningful difference in the digital landscape and advance your career in a supportive, innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Experience Designer in Hereford
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at MandM for a Senior User Experience Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like MandM before they go live!
We think you need these skills to ace Senior User Experience Designer in Hereford
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior User Experience Designer at MandM, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work MandM does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to MandM. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at MandM.
How to prepare for a job interview at MandM
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with MandM, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. MandM might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at MandM!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what MandM is looking for.
