At a Glance
- Tasks: Lead infrastructure projects and ensure high-performance systems for a leading online retailer.
- Company: MandM Direct, a top employer in Herefordshire and a major online off-price retailer.
- Benefits: Enjoy generous holidays, exclusive staff discounts, and a birthday day off.
- Other info: Join a dynamic team in a modern office with excellent career growth opportunities.
- Why this job: Make a real impact by shaping resilient infrastructure and driving innovation.
- Qualifications: Expertise in firewalls, routing, Windows Server, and virtualisation technologies.
The predicted salary is between 48000 - 72000 £ per year.
At MandM Direct, technology is the backbone of our retail operation — powering everything from our eCommerce platform to our warehouse systems and head office functions. We are looking for a Senior Infrastructure Engineer to play a critical role in maintaining and evolving the infrastructure that supports one of Europe’s leading online off-price retailers. This is more than a support role. With 80% of your time focused on project delivery and infrastructure improvement, you will help shape a secure, scalable and resilient environment that enables innovation across the business. If you’re passionate about building stable, high-performing infrastructure and influencing technical standards at scale, this is an opportunity to make a meaningful impact.
Who Are We? MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about. As our business continues to grow we are investing in our product function and building capability for the future. Now is an exciting time to join our journey.
The Role Scope As Senior Infrastructure Engineer, you will operate as a senior technical authority within Tech Operations. Your focus will be on ensuring our infrastructure remains secure, scalable and high-performing, while driving forward modernisation initiatives aligned to our architecture roadmap. You’ll collaborate closely with the Infrastructure Team Lead, Head of Tech Operations and wider technology stakeholders, acting as a senior escalation point and contributing to best-in-class infrastructure standards across the business.
Role Key Responsibilities:
- Contribute to the definition of infrastructure principles and technical standards
- Ensure solutions align to architectural direction and long-term scalability
- Evaluate emerging technologies to support future capability
- Lead or contribute to enterprise-scale infrastructure projects
- Design and implement secure, resilient solutions
- Drive documentation and best practice across the environment
- Support ongoing infrastructure transformation initiatives
- Act as a senior escalation point for complex 2nd/3rd line issues
- Support network, server, identity and virtualisation environments
- Maintain system performance, availability and security
- Participate in an on‑call rota
- Mentor and support junior engineers
- Promote continuous improvement and knowledge sharing
- Create alignment across technical stakeholders
About You:
- Firewall expertise and core routing/switching (Junos Cli, Juniper, OSPF, BGP, VLANs)
- Windows Server & End User Computing
- Identity & Access Management (AD, Entra and Okta)
- Virtualisation (VMware & GCP)
- EDM/MDM (Intune, SCCM and IRU)
- Backup solutions (VMware backup products eg. Veeam, IDPA)
- PowerShell scripting and API experience
- Strong understanding of IT best practice
- Driving license required
- Terraform, Linux administration, Hyperconverged Infrastructure, Cisco Meraki, Google Workspace
Why Join MandM?
- 80% project-focused workload
- Opportunity to shape infrastructure standards and best practice
- Influence across a large-scale retail technology environment
- Be part of a business investing in its tech capability
If you’re motivated by building resilient systems, improving technical standards and enabling business growth through stable infrastructure, we’d love to hear from you.
Our Values At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
Senior Infrastructure Engineer in Hereford employer: MandM
MandM is an exceptional employer located in the vibrant heart of Hereford City Centre, offering a modern workspace designed for collaboration and creativity. With a strong commitment to employee growth, we provide generous benefits including 2 days of paid volunteering, exclusive staff discounts, and a flexible holiday allowance, all while fostering a culture that values mentorship and impactful contributions to user experience design. Join us to make a meaningful difference in the digital landscape and advance your career in a supportive, innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Engineer in Hereford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MandM values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MandM might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MandM!
✨Direct Apply to MandM
Let's not forget to apply directly through the MandM website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Infrastructure Engineer in Hereford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MandM.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MandM. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MandM
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
