At a Glance
- Tasks: Lead CRM strategy and optimise customer engagement through data-driven content.
- Company: Join MandM, a dynamic company focused on customer growth and engagement.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Be part of an innovative team with a focus on international markets.
- Why this job: Make a real impact by enhancing customer journeys and mentoring a talented team.
- Qualifications: Experience in CRM strategy and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Mand M is seeking a Head of Customer Engagement to lead CRM strategy, email planning, and Bloomreach partnerships across markets.
You’ll direct content strategy to optimise the customer journey, with a focus on data-led improvements and personalized, timely communications.
You will mentor a high-performing team, support international markets, and implement rigorous KPI tracking to continually optimise performance.
This hybrid role reports to Marketing leadership in Hereford.
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Head of Customer Engagement & Growth in Hereford employer: MandM
MandM is an exceptional employer located in the vibrant heart of Hereford City Centre, offering a modern workspace designed for collaboration and creativity. With a strong commitment to employee growth, we provide generous benefits including 2 days of paid volunteering, exclusive staff discounts, and a flexible holiday allowance, all while fostering a culture that values mentorship and impactful contributions to user experience design. Join us to make a meaningful difference in the digital landscape and advance your career in a supportive, innovative environment.
