At a Glance
- Tasks: Handle online customer messages about orders, deliveries, and returns with clear communication.
- Company: Join MandM, a leading online retailer in Herefordshire with a vibrant team culture.
- Benefits: Weekly pay, exclusive staff shop access, and free onsite parking.
- Other info: Fast-track hiring process with paid training starting soon.
- Why this job: Secure your autumn role early and enjoy a supportive team environment.
- Qualifications: Digital confidence, good typing skills, and a friendly writing style.
The predicted salary is between 13.01 - 13.01 £ per hour.
Hereford, England, United Kingdom
Type: Fixed Term Contract until 27th December 2026
Working Pattern: Full time hours, onsite, 4 days per week working every 1 / 3 weekends
Pay: £13.01 Per Hour
The Opportunity
Get One Step Ahead Before Christmas Begins – Secure your autumn role early with weekly pay straight into December! Looking for steady, guaranteed work this autumn? Skip the late-season rush and secure your role early! We are hiring temporary Customer Support Operators to join our team at our city centre Head Office, starting with full paid induction training on Tuesday, 22nd September. This is a digital support role (non-telephone) where you will handle online customer messages regarding orders, deliveries, and returns using clear written communication and problem-solving skills.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about. As our business continues to grow we are recruiting for talented Temporary Customer Support Operatives to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
Why Join us?
- Weekly Pay Right Up to Christmas: Receive weekly pay packets to keep your budget on track straight into the Christmas season!
- Guaranteed Early Start: Get settled in early with full paid induction training commencing 22nd September.
- Exclusive Staff Shop Access: Grab top-brand bargains with access to our staff shop.
- Recommend a Friend: Earn referral bonuses by introducing friends to join our team.
- Free Onsite Parking: Save time and daily travel costs with free employee parking on-site at our city centre Head Office.
- Fast-Track Hiring: A single telephone interview with a quick outcome so you can lock in your start date immediately.
The Role Scope
- Answering online customer messages regarding order status, deliveries, and returns in a helpful, professional tone.
- Tracking packages on third-party courier websites and updating customers.
- Documenting interaction details accurately on internal Customer App memos.
- Submitting courier delivery investigation requests when required.
- Working towards individual quality and productivity targets in a supportive team environment.
About You
What we’re looking for:
- Digital & Tech Confidence: Comfortable navigating multiple browser tabs and courier tracking portals quickly.
- Good Typing & Accuracy: Fast, precise typing skills with strong attention to detail.
- Written Empathy: Ability to put yourself in the customer's shoes and write clear, friendly responses.
- Team Mindset: Strong attendance, accountability, and a positive approach to learning new systems.
About Us
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
- Integrity
- Teamwork
- Accountability
- Entrepreneurial approach
Temporary Customer Support Operator in Hereford employer: MandM Direct
MandM is an exceptional employer located in the heart of Hereford, offering a vibrant and modern workspace that fosters creativity and collaboration. With a strong commitment to employee growth, we provide competitive salaries, generous holiday allowances, and unique benefits like paid volunteering days and birthday leave, ensuring our team feels valued and supported. Join us to lead innovative studio operations and make a significant impact in a dynamic e-commerce environment while enjoying exclusive staff discounts and a comprehensive health and wellbeing programme.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Support Operator in Hereford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like MandM Direct.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like MandM Direct. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Support Operator in Hereford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to MandM Direct.
How to prepare for a job interview at MandM Direct
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in MandM Direct's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services MandM Direct offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
