Senior Agile Delivery Manager in Hereford

Hereford, England, United Kingdom

Type: Permanent, Full time

Working Pattern: Hybrid (3 days a week onsite)

The Opportunity

At MandM, we have recently made the transition to a Product Operating Model — moving away from traditional project delivery towards an outcome-focused, product-led organisation. As we navigate the early stages of this transformation, we are looking for a Senior Agile Delivery Manager who brings delivery rigour, pragmatism, and strong leadership to help shape our ways of working. Operating above squad-level across multiple product domains, you will partner closely with Product and Engineering leaders to clear systemic blockers, improve predictability, and build flow at scale. If you thrive in evolving environments and want to shape our delivery culture from the ground up, this is a high-impact role where you can make a lasting mark.

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about. As our business continues to grow we are recruiting for a talented Senior Agile Delivery Manager to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More than a role

• Competitive Salary: Your talent deserves recognition
• Giving Back: 2 days paid volunteering to support a cause you care about
• Career Growth: Opportunity to grow
• Staff Discounts: Stay stylish with our exclusive discounts.
• Company Pension: Secure your financial future.
• Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
• Birthday Delight: Take your special day off to celebrate YOU
• Free Parking
• Health & Wellbeing programme: we’ll look after you

The Role Scope

As a Senior Agile Delivery Manager, you will lead delivery across multiple squads, product areas, or strategic initiatives. Your focus will be on ensuring outcomes are delivered predictably, at pace, and aligned to business priorities. You will drive consistency, improve delivery performance, and enable teams to operate effectively within a fast-moving environment. You will work closely with Product, Engineering, and business stakeholders, acting as a senior leader within the Delivery function — setting standards, coaching teams, and influencing how delivery operates across the organisation.

Role key responsibilities:

• Delivery Leadership & Ownership
• Take end-to-end accountability for delivery across multiple teams or initiatives
• Ensure outcomes are delivered predictably, aligned to priorities, and at pace
• Proactively manage risks, dependencies, and delivery challenges
• Agile Coaching & Team Enablement
• Coach teams on Agile principles using a pragmatic, “right-fit” approach
• Build high-performing, accountable teams focused on ownership and continuous improvement
• Cross-Team Coordination
• Lead coordination across squads and stakeholders
• Manage dependencies, sequencing, and alignment to maintain delivery momentum
• Planning, Governance & Forecasting
• Own delivery planning, forecasting, and progress tracking
• Provide clear, data-driven insights on delivery health, risks, and trajectory
• Ensure governance supports delivery rather than slows it down
• Quarterly Planning & Delivery Cycles
• Lead quarterly planning cycles, ensuring priorities and dependencies are clear
• Adapt plans as needed to respond to change and business needs
• Stakeholder Leadership
• Build strong relationships across Technology and the wider business
• Provide clarity, challenge, and direction to support successful outcomes
• Confidently manage expectations and influence decision-making
• Performance & Continuous Improvement
• Define and track meaningful delivery metrics (e.g. cycle time, throughput, predictability)
• Use data to improve delivery flow, team performance, and overall effectiveness
• Driving Delivery Standards
• Contribute to and shape delivery standards and ways of working
• Support and mentor other Delivery Managers to raise capability across the function

About You

What we’re looking for:

• Proven Senior Delivery Experience: Strong track record leading delivery across complex, multi-team technology environments.
• Product Operating Model Context: Experience working within—or helping transition teams into—a Product Operating Model or product-led delivery structure.
• Pragmatic Agile Mindset: Deep knowledge of Agile principles, with a flexible approach to applying Kanban, Scrum, or hybrid frameworks based on context.
• Comfort with Ambiguity & Early-Stage Evolution: Ability to bring structure, calm, and direction to environments that are actively evolving their processes.
• Data & Flow Focus: Comfortable using metrics to uncover delivery bottlenecks and tell a clear story to stakeholders.
• Senior Stakeholder Capability: Confident interacting with, influencing, and challenging senior leadership across Product, Engineering, and Business operations.
• Tools & Execution: Hands-on expertise with Jira and Confluence for tracking, reporting, and domain management.
• Domain Experience: Experience in e-commerce, retail, supply chain, or logistics environments is highly desirable.

Why Join MandM?

• Drive Real Transformation: Be at the heart of our shift to a Product Operating Model, with genuine room to shape how we work.
• High-Impact Scope: Influence delivery standards across multiple teams and product domains rather than being confined to a single squad.
• Collaborative Environment: Work alongside passionate Product and Engineering colleagues in a modern, collaborative Hereford hub.
• Balanced Hybrid Model: Enjoy the flexibility of hybrid working alongside dedicated face-to-face collaboration days in the office.

About Us

Our Values

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

The people

• Integrity
• Teamwork
• Accountability
• Entrepreneurial approach