MandM Direct Limited seeks a Customer Lifecycle Manager to own automated journeys across web, app, and direct communications. You will drive lifecycle strategy, partner with the engagement team and lead a technical transition in-house, while mentoring the CX & Communications team.
The role is hybrid (3 days onsite) at Hereford, offering ownership of campaigns, A/B testing, and analysis to grow repeat purchases and CLTV.
Lifecycle Marketing Lead — Automation for E‑commerce in Hereford employer: MandM Direct
MandM is an exceptional employer located in the heart of Hereford, offering a vibrant and modern workspace that fosters creativity and collaboration. With a strong commitment to employee growth, we provide competitive salaries, generous holiday allowances, and unique benefits like paid volunteering days and birthday leave, ensuring our team feels valued and supported. Join us to lead innovative studio operations and make a significant impact in a dynamic e-commerce environment while enjoying exclusive staff discounts and a comprehensive health and wellbeing programme.
