At a Glance
- Tasks: Coordinate stock operations and ensure data accuracy in a fast-paced environment.
- Company: Join MandM, a leading online retailer in the heart of Hereford.
- Benefits: Enjoy competitive salary, generous holiday allowance, and exclusive staff discounts.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact on retail operations while developing your career.
- Qualifications: Strong computer skills, attention to detail, and effective communication are key.
The predicted salary is between 30000 - 40000 £ per year.
We are now looking for an Inbound Assistant to join our Head Office Merchandising department and take ownership of the administrative coordination that keeps our supply chain moving. This is a fast-paced, detail-driven role where you will sit right at the center of our stock operations, ensuring our system data is flawless and our international supplier tracking is seamless. If you have a brilliant eye for detail, strong computer literacy, and practical experience using Excel, this is an exciting opportunity to apply your administrative skills and make a real impact on our retail operations.
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our Inbound Assistant, your focus will be the administrative coordination and tracking of stock entering our European warehouse network. On a daily basis, you will manage high-volume email correspondence to monitor international supplier orders, proactively chase outstanding documentation, and handle critical compliance data entry (such as ASNs and SENT declarations). You will work closely with the wider Merchandising team and our warehouse partners, acting as a key administrative anchor—maintaining strict data hygiene within our ERP system to ensure all delivery dates and order statuses are perfectly accurate for the wider business.
Role key responsibilities:
- European Supplier Tracking: Maintain regular email communication with European suppliers to monitor outstanding orders. Identify potential transit delays early and escalate them to the Product Inbound Manager.
- Data Maintenance & System Hygiene: Use Google Sheets and Excel daily to update our internal ERP platform with confirmed delivery dates. Execute regular "PO Cleardowns" (canceling short-shipped or aged lines) to ensure reporting tools are fully accurate.
- Compliance & Documentation: Responsible for accurately preparing and managing Advanced Shipping Notices (ASNs). Handle European transit tracking and regulatory data entry (such as SENT documentation and declarations) ensuring 100% legal compliance.
- Discrepancy Resolution: Investigate and resolve variances (overs/shorts) between supplier shipping paperwork and actual physical warehouse receipts to protect stock integrity.
- Departmental & Mainland Support: Attend cross-departmental meetings to provide updates on stock arrivals and delivery timelines. Proactively support the wider Merchandising team with raising or amending Purchase Orders (POs) for mainland UK warehouses during peak seasons.
About You:
- Strong Computer Literacy: Practical, medium-level experience using Excel or Google Sheets (you must be comfortable sorting, filtering, and navigating data sheets).
- Brilliant Attention to Detail: High analytical precision and accuracy when managing high volumes of delivery numbers, dates, and SKU data.
- Strong Communication Skills: Clear and professional written English, with the confidence to regularly "chase" international suppliers via email.
- Operational Persistence: A proactive, tenacious approach to solving data discrepancies and clearing admin bottlenecks.
- Organizational Skills: Ability to stay on top of a busy corporate email inbox and prioritize tasks effectively.
- Previous exposure to administration, retail, merchandising, or logistics environments is advantageous, but your core data entry and computer skills are what matter most.
Why Join MandM?
- Opportunities to develop and build a long-term professional career.
- Step into a role that directly influences business stock availability and financial integrity.
- If you are motivated by data accuracy, organized administration, and driving successful daily outcomes, we’d love to hear from you.
Our Values:
- Integrity
- Teamwork
- Accountability
- Entrepreneurial approach
Inbound Assistant - European Warehouse in Hereford employer: MandM Direct
MandM is an exceptional employer located in the heart of Hereford City Centre, offering a modern and collaborative workspace that fosters creativity and teamwork. With a strong commitment to employee growth, we provide competitive salaries, generous holiday allowances, and unique benefits such as paid volunteering days and birthday leave, ensuring our team members feel valued and supported in their professional journeys. Join us to be part of a thriving company that prioritises both individual success and collective achievement in the fast-paced world of retail.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Assistant - European Warehouse in Hereford
✨Tip Number 1
Get to know the company! Research MandM and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to data management and supplier communication. Use examples from your past experiences to demonstrate your skills and how they align with the Inbound Assistant role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows your enthusiasm and professionalism.
We think you need these skills to ace Inbound Assistant - European Warehouse in Hereford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Inbound Assistant role. Highlight your experience with data entry, Excel, and any relevant admin roles you've had. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your attention to detail can help us keep our supply chain running smoothly. Keep it professional but let your personality show!
Show Off Your Communication Skills:Since you'll be communicating with international suppliers, it's important to demonstrate your strong written English skills. Make sure your application is clear, concise, and free of typos. We love a well-presented application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at MandM!
How to prepare for a job interview at MandM Direct
✨Know Your Numbers
Since the role requires strong computer literacy and attention to detail, brush up on your Excel skills. Be prepared to discuss how you've used Excel or Google Sheets in past roles, especially when it comes to sorting and filtering data.
✨Master the Art of Communication
As you'll be liaising with international suppliers, practice clear and professional email communication. Think of examples where you've successfully chased down information or resolved discrepancies, as this will show your operational persistence.
✨Showcase Your Organisational Skills
The job involves managing a busy inbox and prioritising tasks. Prepare to share specific strategies you use to stay organised and handle multiple responsibilities effectively, especially in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle potential transit delays or discrepancies in shipping paperwork. Think through scenarios where you've had to problem-solve and be ready to explain your thought process and actions.
