At a Glance
- Tasks: Dive into business challenges and shape solutions that drive real change.
- Company: Join MandM, a leading online retailer in a vibrant, collaborative environment.
- Benefits: Enjoy competitive pay, generous holidays, and exclusive staff discounts.
- Other info: Work in a modern office with great career growth opportunities.
- Why this job: Be part of a transformative journey, impacting digital products and user experiences.
- Qualifications: 3+ years as a Business Analyst with Agile experience and strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Hereford, England, United Kingdom
Type: Permanent
Working Pattern: Hybrid (3 days a week onsite)
The Opportunity
MandM is evolving how we deliver change, combining structured project delivery with product-led ways of working. As we build empowered, cross-functional squads, we are looking for a Business Analyst who will serve as the crucial link between business needs and technological solutions. You’ll deliver comprehensive, end-to-end business analysis across the organisation. This role is all about deep-diving into business problems or opportunities, identifying areas for improvement, and shaping feasible options that align with our strategic goals. You will be an essential part of a collaborative team, helping to define success measures while contributing to and developing our internal business analysis community.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about. As our business continues to grow we are recruiting for a talented Business Analyst to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
- Competitive Salary: Your talent deserves recognition
- Giving Back: 2 paid volunteer days to support the causes you care about
- Career Growth: Opportunity to grow
- Staff Discounts: Stay stylish with our exclusive discounts.
- Company Pension: Secure your financial future.
- Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
- Birthday Delight: Take your special day off to celebrate YOU
- Free Parking
- Health & Wellbeing programme: including critical illness insurance
The Role Scope
You will undertake end-to-end research and analysis to understand how our business areas work across people, processes, data, and technology. You will seamlessly navigate various delivery environments (Agile, Scrum, Waterfall), ensuring that new digital products and business changes directly meet user requirements and corporate constraints. While focusing on core analysis, you will also have the scope to lead smaller initiatives and support larger, complex corporate projects.
Role key responsibilities:
- Requirements Engineering & Analysis: Elicit, analyse, challenge, and validate business and user needs, proactively addressing any conflicting requirements. Define and manage core analysis artefacts, including problem statements, epics, features, user stories, acceptance criteria, and non-functional requirements. Ensure strict traceability of requirements from initial business needs through to final technical development functionality.
- Process & Systems Modelling: Map and evaluate existing business processes to identify operational gaps, friction points, and improvement opportunities. Select and apply appropriate business modelling techniques to create clear diagrams representing organisational workflows and interactions. Collaborate closely with stakeholders to design, prioritise, and facilitate the implementation of objective, measurable process improvements.
- Delivery Collaboration & Solution validation: Adapt your analytical approach to fit the delivery framework of the squad you are supporting, whether Agile, Scrum, or Waterfall. Act as a key collaborator within multidisciplinary teams, identifying user experience gaps, and reviewing prototypes, test plans, and outcomes. Support stakeholders in understanding how product changes are delivered, making insightful decisions regarding prioritisation and Minimum Viable Product (MVP) designs.
- Relationship & Community Management: Build highly effective working relationships across internal departments and external stakeholder groups. Adapt your communication approach, tone, and style to explain decisions clearly using evidence, while smoothly resolving conflicts. Contribute to the development of the business analysis practice through collaboration, knowledge sharing, and promotion of best practices.
About You
What we’re looking for
- Core BA Experience: Minimum of 3 years of experience working as a business analyst successfully collaborating across multiple internal departments and external stakeholders.
- Methodology Alignment: Practical experience working within a Scrum or broader Agile framework is essential, alongside the capability to work within Waterfall environments when required.
- Analytical Mindset: Excellent critical thinking, analysis, and root-cause problem-solving skills. You are highly detail-oriented and outcome-focused.
- Communication & Articulation: A strong communicator who can translate complex data, user experiences, and systems functionality into accessible findings for business stakeholders.
- Tools & Certifications (Desirable): Experience using Jira and Confluence. A professional certification in Business Analysis (ISEB/BCS) or process improvement methodologies (Lean, Six Sigma) is highly advantageous. A degree in Business Administration or Computer Science is a plus.
Why Join MandM?
Be part of a genuine transformation in how we deliver technology, systems, and business change. Own end-to-end analysis on initiatives that directly impact our digital product performance and user experiences. Become an embedded specialist within your business area while actively shaping our internal BA community. Opportunity to lead small projects and support medium-to-large scale business evolutions. If you are motivated by solving complex problems, driving process excellence, and bridging the gap between business and technology, we’d love to hear from you.
About Us
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
- The people
- Integrity
- Teamwork
- Accountability
- Entrepreneurial approach
Business Analyst in Hereford employer: MandM Direct
MandM is an exceptional employer located in the heart of Hereford, offering a vibrant and modern workspace designed to foster collaboration and creativity. With a strong commitment to employee growth, we provide competitive salaries, generous holiday allowances, and unique benefits such as paid volunteer days and staff discounts. Join us to be part of a transformative journey where your contributions directly impact our digital product performance and user experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Hereford
✨Tip Number 1
Network like a pro! Reach out to current employees at MandM on LinkedIn or attend industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into MandM's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely understands our mission and can contribute to our journey.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We love seeing how you approach challenges and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the MandM team.
We think you need these skills to ace Business Analyst in Hereford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience and skills that align with the job description. We want to see how you can bridge the gap between business needs and tech solutions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any experience with Agile or Scrum methodologies!
Showcase Your Analytical Skills:As a Business Analyst, your analytical mindset is key. In your application, provide examples of how you've tackled complex problems or improved processes in previous roles. We love seeing those critical thinking skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at MandM!
How to prepare for a job interview at MandM Direct
✨Know Your Business Analysis Basics
Before the interview, brush up on your core business analysis concepts. Understand requirements engineering, process modelling, and how to navigate different delivery frameworks like Agile and Waterfall. This will help you speak confidently about your experience and how it aligns with what MandM is looking for.
✨Showcase Your Analytical Mindset
Prepare to discuss specific examples where you've identified business problems and proposed solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your critical thinking skills and ability to drive process improvements effectively.
✨Familiarise Yourself with Their Tools
If you have experience with tools like Jira and Confluence, make sure to mention it during the interview. If not, take some time to learn the basics of these platforms. Showing that you're proactive about understanding their tools can set you apart from other candidates.
✨Emphasise Communication Skills
MandM values strong communication, so be ready to explain complex data or processes in simple terms. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with stakeholders in the past.
