Outbound Operations Manager

About The RoleOutbound Operations Manager

Moreton on Lugg, Herefordshire, United Kingdom

Type: Fixed Term Contract (Up to 18 months)

Working Pattern: Monday‐Friday Office Hours (40 Hours per week)

The OpportunityWe are looking for an experienced Operations Manager to join our distribution centre at an exciting time for MandM Direct. This is a hands‐on leadership role, supporting the Operations Manager to deliver operational excellence across our Outbound department. While driving performance, developing employees and ensuring service levels and commercial targets are consistently achieved.

This role offers real responsibility, visibility and influence within a fast‐paced logistics environment, along with the chance to build capability and leave a lasting impact. It is ideal for a confident operational leader who enjoys driving results.

Who Are We?MandM is one of the biggest employers in Herefordshire and one of Europe\’s leading online, off‐price retailers. We offer our customers fantastic value by partnering with companies who we have built long‐term relationships with, enabling us to offer our customers big household names and up‐and‐coming brands, giving fantastically affordable value all year round.

Benefits

Competitive Salary

Company bonus

Career growth opportunities

Employee discounts

Employee shop onsite: bring up to 3 guests

Company pension

Generous holiday allowance: 5 weeks, with option to buy an extra week

Birthday delight – take your special day off to celebrate you

Free parking

Health & wellbeing programme

The Role Scope

Lead and support the day‐to‐day operational performance of the Outbound function, ensuring KPI\’s, service levels and budgeted costs are achieved

Effectively manage labour, equipment and resource to deliver shift and departmental targets

Drive performance across all outbound activities through coaching, feedback and hands‐on leadership

Ensure accurate and timely inventory movement through the goods‐out operation

Own the procurement of consumables and maintain control of carrier assets

Manage performance, capability and sickness in line with company procedures

Promote and maintain a strong health and safety culture

Ensure adequate investigations and reporting of all accidents and near misses by MandM employees, agency workers and contractors in accordance with company policy and training

Supporting and managing the team in line with all relevant company policies, procedures and legislative requirements

Represent the department in internal and external meetings as required

Ensure safe site practices at all times are adhered to and processes followed

About You

Proven experience in a managerial role managing large teams (100+) within an operational environment

Experience managing formal performance management processes

Strong financial and commercial awareness, excellent organisational skills with the ability to balance competing priorities

About UsAt MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

Our Values

Integrity

Teamwork

Accountability

Entrepreneurial approach

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