About The Role
Temporary Customer Support Operator
Hereford, England, United Kingdom
Type: Fixed Term Contract until 27th December 2026
Working Pattern: Full time hours, onsite, 4 days per week working every 1 / 3 weekends
Pay: £13.01 Per Hour
The Opportunity
Get Christmas-Ready with Weekly Pay! Looking to boost your earnings ahead of the festive season? Join our Contact Centre team at our city centre Head Office with start dates throughout November and get paid every week right up to Christmas!
We are hiring temporary Customer Support Operators to join our team at our city centre Head Office, starting with full paid induction training throughout October.
This is a digital support role (non-telephone) where you will handle online customer messages regarding orders, deliveries, and returns using clear written communication and problem-solving skills.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are recruiting for talented Temporary Customer Support Operatives to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
Why Join us?
- Weekly Pay Right Up to Christmas: Receive weekly pay packets to keep your budget on track straight into the Christmas season!
- Exclusive Staff Shop Access: Grab top-brand bargains with access to our staff shop
- Flexible November Start Dates: Choose from multiple November induction dates with full paid training included.
- Recommend a Friend: Earn referral bonuses by introducing friends to join our team.
- Free Onsite Parking: Save time and daily travel costs with free employee parking on-site at our city centre Head Office
- Fast-Track Hiring: A single telephone interview with a quick outcome so you can lock in your start date immediately.
The Role Scope
Answering online customer messages regarding order status, deliveries, and returns in a helpful, professional tone.
Tracking packages on third-party courier websites and updating customers.
Documenting interaction details accurately on internal Customer App memos.
Submitting courier delivery investigation requests when required.
Working towards individual quality and productivity targets in a supportive team environment.
About You
What we’re looking for
- Digital & Tech Confidence: Comfortable navigating multiple browser tabs and courier tracking portals quickly.
- Good Typing & Accuracy: Fast, precise typing skills with strong attention to detail.
- Written Empathy: Ability to put yourself in the customer's shoes and write clear, friendly responses.
- Team Mindset: Strong attendance, accountability, and a positive approach to learning new systems.
About Us
Our Values
Integrity
Teamwork
Accountability
Entrepreneurial approach
#J-18808-Ljbffr
Temporary Customer Support Operator in Hereford employer: MandM Direct Limited
MandM Direct Limited is an exceptional employer, offering a dynamic work environment in Hereford where creativity and innovation thrive. With a strong focus on employee growth, the company provides ample opportunities for professional development while fostering a collaborative culture that values each team member's contributions. Enjoy the benefits of a hybrid work model, competitive compensation, and the chance to make a significant impact in a fast-paced team dedicated to driving commercial success.
