At a Glance
- Tasks: Lead the Browse product vertical and mentor a dynamic team of Product Owners.
- Company: Join MandM, a leading online retailer in Herefordshire with a vibrant culture.
- Benefits: Enjoy competitive salary, generous holiday allowance, and exclusive staff discounts.
- Other info: Work in a modern office designed for collaboration and creativity.
- Why this job: Shape the future of digital experiences while making a real impact.
- Qualifications: Experience in product ownership and a passion for coaching teams.
The predicted salary is between 60000 - 75000 £ per year.
About The Role
The Opportunity
MandM is evolving how we deliver digital experiences, combining customer-centric delivery with modern, forward-thinking product workflows. Having recently transitioned to a Product Operating Model, we are looking for a Senior Product Owner to help guide our strategy, drive real senior leadership, and elevate our overall Product capability. In this dual-mandate role, you will get to own the Browse product vertical—a massive, commercially critical part of our customer journey—while serving as a hands-on coach, mentor, and line manager for our growing team of Product Owners. This is an incredible opportunity to help shape, establish, and own our product ways of working across the business.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.
As our business continues to grow we are recruiting for a talented Senior Product Owner to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
- Competitive Salary: Your talent deserves recognition
- Giving Back: 2 days paid volunteering to support a cause you care about
- Career Growth: Opportunity to grow
- Staff Discounts: Stay stylish with our exclusive discounts.
- Company Pension: Secure your financial future.
- Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
- Birthday Delight: Take your special day off to celebrate YOU
- Free Parking
- Health & Wellbeing programme: we’ll look after you
The Role Scope
Reporting directly to the Head of Digital Product, the Senior Product Owner owns the Browse vertical end-to-end—from customer problem to measurable outcome—while raising the standard of Product Ownership across the wider Customer and eCommerce department. You will bring rigour, consistency, and a strong commercial lens as we transition away from project-based, waterfall delivery. Working alongside Agile Delivery Leads, designers, engineers, and business stakeholders, you will define product strategy, validate hypotheses, and model what 'great' looks like while line managing and mentoring junior-to-mid POs.
Role key responsibilities:
- Product Vision & Commercial Awareness: Define a compelling, evidence-based vision and roadmap for the Browse product vertical, aligned with wider commercial goals. Make senior-level trade-off calls, balancing tactical fixes against high-impact strategic bets. Connect vertical performance metrics and KPIs to the overall commercial North Star.
- Coaching, Mentoring & Capability Building: Line manage, coach, and support junior and mid-level Product Owners to maximise their potential. Help establish and sustain a Product Owner Community of Practice, sharing tools, templates, and playbooks to build consistent team capability. Role model Product Operating Model behaviours (outcome over output, hypothesis-led delivery, and customer-centricity).
- Discovery & Execution: Use robust discovery toolkits, quantitative/qualitative data, and A/B testing to validate assumptions and reduce delivery risk. Run backlog refinement, define clear requirements, and ensure items meet the Definition of Ready (DoR). Define and embed lightweight, fit-for-purpose governance, agile ceremonies, and quality standards suited to a maturing agile environment.
- Stakeholder Management & Influencing: Articulate product vision with clarity and conviction to build trust up to senior leadership level. Manage and nurture relationships with third-party partners (e.g., Search & Discovery or PxM tools) to strengthen our customer proposition. Protect team focus and product integrity against scope creep and competing business demands.
About You
What we’re looking for:
- Product Operating Model Experience: Proven experience operating within a modern Product Operating Model, with hands-on experience navigating or leading a transition from waterfall/project delivery being a major advantage.
- Digital & eCommerce Context: Strong understanding of digital business metrics and user journeys, ideally within an eCommerce environment.
- People Leadership & Coaching: Direct line management or mentoring experience, with a passion for uplifting skills in discovery, backlog hygiene, and storytelling across a team.
- Data-Informed & Discovery Focused: Fluency with user behaviour data, commercial performance data, and hypothesis testing (A/B testing, user research) to make decisions at pace.
- Stakeholder & Change Management: Exceptional communication skills with the resilience, empathy, and diplomacy needed to take stakeholders on the agile transition journey.
Why Join MandM?
Thrive in a highly empowered product operating model where you have genuine ownership over one of our most critical customer verticals. Help shape the strategic future of MandM’s digital experience while mentoring a collaborative, growing team.
About Us
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do:
- Integrity
- Teamwork
- Accountability
- Entrepreneurial approach
Senior Product Owner in Hereford employer: MandM Direct Limited
MandM Direct Limited is an excellent employer that fosters a collaborative and innovative work culture in Hereford, England. With a hybrid working model, employees enjoy the flexibility of remote work while engaging in meaningful projects that drive quality and automation in engineering. The company prioritises employee growth through mentorship opportunities and encourages the adoption of cutting-edge technologies, making it a rewarding place for professionals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Owner in Hereford
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like MandM Direct Limited!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at MandM Direct Limited would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at MandM Direct Limited through your school's career services!
We think you need these skills to ace Senior Product Owner in Hereford
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Owner position at MandM Direct Limited. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at MandM Direct Limited
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
