At a Glance
- Tasks: Dive deep into business challenges and shape solutions that drive success.
- Company: Join MandM, a leading online retailer in a vibrant, collaborative environment.
- Benefits: Enjoy competitive pay, generous holidays, staff discounts, and a health programme.
- Other info: Be part of a transformative journey with excellent career growth opportunities.
- Why this job: Make a real impact by bridging business needs with tech solutions.
- Qualifications: 3+ years as a Business Analyst with Agile experience and strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
About The Role
Business Analyst – Hereford, England, United Kingdom – Type: Permanent – Working Pattern: Hybrid (3 days a week onsite). MandM is evolving how we deliver change, combining structured project delivery with product‑led ways of working. As we build empowered, cross‑functional squads, we are looking for a Business Analyst who will serve as the crucial link between business needs and technological solutions. You’ll deliver comprehensive, end‑to‑end business analysis across the organisation. This role is all about deep‑diving into business problems or opportunities, identifying areas for improvement, and shaping feasible options that align with our strategic goals. You will be an essential part of a collaborative team, helping to define success measures while contributing to and developing our internal business analysis community.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off‑price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies we have built long‑term relationships with, enabling us to offer big household names and up‑and‑coming brands, giving value all year round. We are located in the heart of Hereford City Centre in our brand new, state‑of‑the‑art office. The modern, stylish workspace encourages collaborative working, teamwork, and creativity – everything that MandM is all about. As our business continues to grow we are recruiting for a talented Business Analyst to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
- Competitive Salary: Your talent deserves recognition
- Giving Back: 2 paid volunteer days to support the causes you care about
- Career Growth: Opportunity to grow
- Staff Discounts: Stay stylish with our exclusive discounts.
- Company Pension: Secure your financial future.
- Generous Holiday Allowance: 5 weeks of well‑deserved breaks, you can even buy an extra week.
- Birthday Delight: Take your special day off to celebrate you
- Free Parking
- Health & Wellbeing programme: including critical illness insurance
The Role Scope
You will undertake end‑to‑end research and analysis to understand how our business areas work across people, processes, data, and technology. You will seamlessly navigate various delivery environments (Agile, Scrum, Waterfall) ensuring new digital products and business changes directly meet user requirements and corporate constraints. While focusing on core analysis, you will also have the scope to lead smaller initiatives and support larger, complex corporate projects.
Role key responsibilities
- Requirements Engineering & Analysis: Elicit, analyse, challenge, and validate business and user needs, proactively addressing any conflicting requirements. Define and manage core analysis artefacts, including problem statements, epics, features, user stories, acceptance criteria, and non‑functional requirements. Ensure strict traceability of requirements from initial business needs through to final technical development functionality.
- Process & Systems Modelling: Map and evaluate existing business processes to identify operational gaps, friction points, and improvement opportunities. Select and apply appropriate business modelling techniques to create clear diagrams representing organisational workflows and interactions. Collaborate closely with stakeholders to design, prioritise, and facilitate the implementation of objective, measurable process improvements.
- Delivery Collaboration & Solution validation: Adapt your analytical approach to fit the delivery framework of the squad you are supporting, whether Agile, Scrum, or Waterfall. Act as a key collaborator within multidisciplinary teams, identifying user experience gaps, and reviewing prototypes, test plans, and outcomes. Support stakeholders in understanding how product changes are delivered, making insightful decisions regarding prioritisation and Minimum Viable Product (MVP) designs.
- Relationship & Community Management: Build highly effective working relationships across internal departments and external stakeholder groups. Adapt your communication approach, tone, and style to explain decisions clearly using evidence, while smoothly resolving conflicts. Contribute to the development of the business analysis practice through collaboration, knowledge sharing, and promotion of best practices.
About You
What we’re looking for
- Core BA Experience: Minimum of 3 years of experience working as a business analyst successfully collaborating across multiple internal departments and external stakeholders.
- Methodology Alignment: Practical experience working within a Scrum or broader Agile framework is essential, alongside the ability to work within Waterfall environments when required.
- Analytical Mindset: Excellent critical thinking, analysis, and root‑cause problem‑solving skills. Highly detail‑oriented and outcome‑focused.
- Communication & Articulation: A strong communicator who can translate complex data, user experiences, and systems functionality into accessible findings for business stakeholders.
- Tools & Certifications (Desirable): Experience using Jira and Confluence. A professional certification in Business Analysis (ISEB/BCS) or process improvement methodologies (Lean, Six Sigma) is highly advantageous. A degree in Business Administration or Computer Science is a plus.
Why Join MandM?
Be part of a genuine transformation in how we deliver technology, systems, and business change. Own end‑to‑end analysis on initiatives that directly impact our digital product performance and user experiences. Become an embedded specialist within your business area while actively shaping our internal BA community. Opportunity to lead small projects and support medium‑to‑large scale business evolutions. If you are motivated by solving complex problems, driving process excellence, and bridging the gap between business and technology, we’d love to hear from you.
About Us
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
- Integrity
- Teamwork
- Accountability
- Entrepreneurial approach
Business Analyst in Hereford employer: MandM Direct Limited
MandM is an exceptional employer located in the heart of Hereford, offering a vibrant and modern workspace that fosters collaboration and creativity. With a strong commitment to employee growth, we provide competitive salaries, generous holiday allowances, and opportunities for career advancement, alongside unique benefits like paid volunteer days and exclusive staff discounts. Join us to be part of a transformative journey in delivering technology and business change while making a meaningful impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Hereford
✨Tip Number 1
Network like a pro! Reach out to current employees at MandM on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into MandM's business model and recent projects. Show us you understand our goals and how you can contribute to our success as a Business Analyst.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We love seeing candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Analyst in Hereford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight relevant experience and skills that align with the job description. We want to see how you can bridge the gap between business needs and tech solutions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any experience with Agile or Scrum methodologies!
Showcase Your Analytical Skills:As a Business Analyst, your analytical mindset is key. Include examples of how you've tackled complex problems in the past. We love seeing how you’ve identified areas for improvement and delivered effective solutions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at MandM Direct Limited
✨Know Your Business Analysis Basics
Before the interview, brush up on your core business analysis concepts. Be ready to discuss methodologies like Agile and Waterfall, and how you've applied them in past roles. This will show that you understand the frameworks MandM uses and can hit the ground running.
✨Prepare Real-World Examples
Think of specific instances where you've successfully identified business problems and proposed solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical mindset and problem-solving skills effectively.
✨Familiarise Yourself with Their Products
Take some time to research MandM's product offerings and their market position. Understanding their business model and customer base will allow you to tailor your responses and show genuine interest in how you can contribute to their success.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their current projects or challenges they face in business analysis. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
