Agile Delivery Lead

About The Role

We are seeking an experienced Agile Delivery Lead to guide our digital teams through their agile evolution. This is a pivotal role where you will shape how we deliver technology solutions across web, mobile, backend systems, and data analytics. You will join us at an exciting time as we expand our agile capabilities and break down traditional barriers to create truly collaborative, cross-functional teams.

Role Key Responsibilities:

• Lead a team of up to 10 professionals, with scope to expand to multiple teams within 18-24 months.
• Embed agile practices, foster collaboration across traditionally siloed business units, and ensure our teams deliver value continuously and sustainably.
• Coach and mentor team members in Scrum and Kanban methodologies.
• Facilitate all agile ceremonies, ensuring teams maintain healthy, sustainable delivery rhythms.
• Support team growth and scaling strategies as we expand our agile footprint.
• Act as a servant-leader, removing impediments and protecting team focus.
• Foster psychological safety and maintain high team morale throughout the transformation.
• Build bridges between siloed business teams to create true cross-functional collaboration.
• Guide stakeholders in agile ways of working and manage expectations effectively.
• Translate business needs into team priorities whilst maintaining agile principles.
• Champion agile practices across the wider organisation.
• Ensure consistent, predictable delivery of high-quality solutions.
• Implement and monitor meaningful metrics that demonstrate value delivery.
• Drive continuous improvement through retrospectives and team feedback.
• Maintain transparency through effective use of Jira and other collaboration tools.
• Balance multiple work streams across web, mobile, backend, and data initiatives.
• Design practical approaches to overcome organisational silos.
• Support teams transitioning from various levels of agile maturity.
• Create sustainable practices that stick, not just temporary changes.
• Share knowledge and build agile capability across the organisation.

About You

Experience

• Minimum 5 years' experience as an Agile Delivery Lead.
• Proven track record in retail, e-commerce, or similar fast-paced digital environments.
• Demonstrated experience leading teams through agile transformations.
• Success in breaking down organisational silos and building collaboration.
• Strong background working with diverse technical teams (development, QA, data, infrastructure).

Skills & Knowledge

• Expert-level knowledge of Scrum and Kanban methods.
• Proficiency with Jira and agile project management tools.
• Strong facilitation skills with ability to manage difficult conversations.
• Excellent coaching and mentoring capabilities.
• Understanding of technical concepts sufficient to engage credibly with developers.
• Ability to influence without authority and build consensus.

Personal Attributes

• Exceptional emotional intelligence and interpersonal skills.
• Resilient and patient, with a pragmatic approach to change.
• Natural servant-leader who puts team success first.
• Comfortable with ambiguity and evolving requirements.
• Excellent communication skills at all organisational levels.
• Passionate about continuous learning and improvement.

Key Challenges You'll Address

• Breaking down long-standing silos between business teams.
• Maintaining team momentum and morale during transformation.
• Balancing coaching responsibilities with hands-on delivery support.
• Building agile mindsets in an environment with mixed agile maturity.
• Creating sustainable change that endures beyond initial enthusiasm.

How You Will Contribute to Success in This Role

• Teams delivering value predictably and sustainably.
• Improved collaboration between previously siloed departments.
• High team morale and good engagement in agile journey.
• Successful scaling to multiple teams.
• Embedded agile practices that teams own and champion.
• Stakeholders who understand and support agile ways of working.

About Us

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

More than a role

• Competitive Salary: Your talent deserves recognition.
• Company bonus: We succeed, you benefit.
• Career Growth: Opportunity to grow.
• Staff Discounts: Stay stylish with our exclusive discounts.
• Company Pension: Secure your financial future.
• Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week.
• Birthday Delight: Take your special day off to celebrate YOU.
• Free Parking.
• Health & Wellbeing programme; we’ll look after you.

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do: Integrity, Teamwork, Accountability, Entrepreneurial approach.